Melissa
Easy to use
Easy to use. Was able to find a great caregiver who was caring and responsive. I felt I was in good hands.
Reply from Care.comOct 6, 2026
We love to see this! Thanks so much for this review!

Poor
Based on 6,298 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Melissa
Easy to use. Was able to find a great caregiver who was caring and responsive. I felt I was in good hands.
Reply from Care.comOct 6, 2026
We love to see this! Thanks so much for this review!
Kiesha A.
First off some of the employees on here are liars and thieves. I had a Drug addict come into my home and was sleep in my bathroom!!! Not cleaning my house and literally tried to extort me. One woman wanted to charge me $400 for a 2 bed house! This company charged me for over a year! When I used it one time. DO NOT USE THEM!!! Horrible company! They took over $200 from me
Reply from Care.comOct 6, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-2026-10-04-33268247 when you contact us. Thank you!
Margaret K.
I wrote out what help I was looking for (that process itself helped A LOT. Soon there were interested applicants. Many. Each with a written introduction and photo. I contacted some and I interviewed some and chose one who is the rare person I was looking for.
Reply from Care.comOct 6, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Rich B.
Seems like an easy way to get help for a loved one. I like how much information is available about each candidate. I like how quickly you can contact a candidate. In my case the candidate accepted the job then declined after she looked into how far the address was from her home. The only other thing I would add is that it is unclear how they get paid.
Reply from Care.comOct 6, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Danielle F.
Super expensive first off. Second, I messaged a ton a "providers" to which not even one responded. This is a scam.
Reply from Care.comOct 6, 2026
We are sorry to hear of your experience and we will be reaching out via email to assist. If you'd like to contact us in the meantime, please reach us at [email protected] or at 888-498-1821. Please include Reference Number 2026-10-04-33267325 when you contact us. Thank you!
Leah K.
Easy to book. However, our sitter canceled last minute. Overcharged and said my post did not give location when it clearly did. When she did show up one night and was 1.5 hours late and demanded we pay her travel!
Reply from Care.comOct 9, 2026
We are sorry to hear of your experience. We'd like to invite you to reach out to us directly at [email protected] or at 888-498-1821 so we can address your concerns. Please include Reference Number 2026-10-03-33266673 when you contact us. Thank you!
Doris
The ease of access to available services and the ease of applying for posted jobs also being able to post your experience and time frame that you’re available and the area you are looking for work in
Reply from Care.comOct 6, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Michele T.
Love your site to find people to care for my mom. Well vetted, lots of people to choose, feel safe to choose someone on your site.
Reply from Care.comOct 5, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!