Consumer Tax AdvocateReviews of covidtaxrelief.org

Reply from Consumer Tax AdvocateJun 12, 2023

Thank you for your positive feedback! We're thrilled to hear that you have been pleased with our customer service and the attention given to ensure a thorough understanding of the process. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help. PS. Kara really liked working with you :) Megan

Reply from Consumer Tax AdvocateJun 12, 2023

Thank you for sharing your feedback with us. We appreciate your positive comments about the initial contact and the helpful and informative assistance you received. We apologize for any difficulties you encountered when trying to get an update and for the lack of response to your messages. We understand how frustrating this can be, and we want to assure you that we take your concerns seriously. Regarding the checks you received, we will investigate this matter promptly to provide you with the necessary clarification. It looks like you have received 4 of the 6 checks coming, as the checks come separate per quarter you qualify for. It looks like after researching that 2 more checks are on the way and should make up the difference you see. I did have Carter call you right away and I hear the call went well :) Please know that we are committed to addressing your concerns and providing you with the support you need. We apologize for any inconvenience caused, and we appreciate your patience as we work to resolve these issues. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us directly. We are here to help and ensure your satisfaction. Thank you again for your feedback, and we look forward to resolving these matters to your satisfaction. Megan

Reply from Consumer Tax AdvocateJun 12, 2023

Thank you for your wonderful review! We are delighted to hear that our representative provided you with a pleasant and easy experience. It is our goal to make the process as smooth as possible for our clients. We're also glad to hear that all your questions were answered satisfactorily. Your satisfaction is our top priority, and we truly appreciate your positive feedback. If you have any further questions or need assistance in the future, please do not hesitate to reach out. We are here to help. Thank you once again for choosing us and for taking the time to share your experience. Megan

Reply from Consumer Tax AdvocateJun 12, 2023

Thank you for your kind review! We're thrilled to hear that our representative was both sweet and professional. Providing excellent service is our top priority, and we appreciate your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Megan

Reply from Consumer Tax AdvocateJun 12, 2023

Thank you so much for your awesome 5-star review! We're delighted to hear that we could bring the availability of funds for COVID relief to your attention. We greatly appreciate your trust in our company, and we're honored to have had the opportunity to assist you. Kara, your dedicated case worker, is thrilled to receive your praise. Guiding clients like you through the process and ensuring a smooth experience is what we strive for. Thank you for recommending our services to your friends as well. If you or your friends have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thank you again for choosing us and for your kind words. We wish you all the best. Megan

Reply from Consumer Tax AdvocateJun 9, 2023

Thank you for the amazing review! We cannot wait for you to receive what is yours. Makes us very happy given you did that hard thing and served your community and employees. Thank you! Megan

Reply from Consumer Tax AdvocateJun 8, 2023

Thank you for taking the time to leave us a review! We're delighted to hear that completing the forms was easy for you and that you found the instructions straightforward. Making our processes user-friendly is always a top priority for us, and we're glad to know that we met your expectations in this regard. If you have any further feedback or if there's anything else we can do to enhance your experience, please feel free to let us know. We appreciate your support and hope to continue serving you effectively in the future. Megan

Reply from Consumer Tax AdvocateJun 8, 2023

Thank you so much for taking the time to leave us this fantastic review! We're thrilled to hear that your experience with Evelyn was nothing short of excellent. We understand that your time is valuable, and we appreciate your concise feedback. Evelyn is indeed an exceptional member of our team, and we're glad to hear that her persistent follow-through made a positive impact on your experience. Her commitment to providing knowledgeable assistance is something we greatly value. We're grateful for the opportunity to work with you, and we look forward to serving you again in the future. If you ever have any more feedback or need further assistance, please don't hesitate to reach out. Thank you once again for your support and for choosing our services. Megan