Excellent
Based on 1,114 reviews
cpap.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
Canyu
Nadira S was absolutely amazing! She was very helpful, friendly, and patient! During our call, she guided me through the order process and provided me with recommendations.
Reply from cpap.comJun 30, 2020
Hi Canyu, That's awesome! Thank you for letting us know Nadira, provided you with amazing service. Please let us know if there's anything else we can assist you with.
Suzanne Roth J.
I spoke with Nadira at CPAP.com today. Last night, My CPAP machine overheated so badly it burned my hand and arm and even the nightstand. Nadira was very concerned and compassionate, and addressed ALL my concerns. She forwarded me to her supervisor, Kristan, who agreed to not only replace my CPAP with another brand, but also my husband's because even though his has not malfunctioned yet, it is the same model. I have lost all confidence in this particular model, Apex iCh auto, and wish to go back to the Devillbiss Intellipap APAP. Nadira took a great deal of time with me, not only on the business side of things, but calming me down and reassuring me. I have used CPAP.com for 10+ years, and will continue, in large part due to Nadira and Kristan's concerned responses to my situation. Thank you!
Reply from cpap.comJun 26, 2020
Hi Suzanne, We're very sorry to hear about your machine over-heating. Thank you for letting us know that Nadira and Kristan, provided you with the level of service that both you deserve! Hopefully, you won't have this problem with your replacement machines, but if any issue should arise, or you think of anything else we can assist with, please give us a call. Have a wonderful weekend!
Bill
Heath was efficient and polite. Nice to deal with a good company!
Reply from cpap.comJun 23, 2020
Hi Bill, thank you for sharing your experience with us! Please let us know if there's anything else we can assist you with.
Tom T.
I've had to deal with a lot of companies who sell durable medical equipment. Most have swung between misleading and incompetent. cpap.com is not like the others. Heath, in particular, was knowledgeable and helpful. He also saved me considerable money. He was pleasant and fun as well. For me, cpap.com has repeatedly been a good experience
Reply from cpap.comJun 23, 2020
Hi Tom, that's awesome! Thank you for letting us know Heath, provided you with the level of service you deserve. We hope to hear from you again soon.
Jana M.
I had gotten frustrated before talking with Kyria, service rep, about finding a hose for my husband's c-pap machine. He had ordered a full face mask off the internet and had not considered if it would fit with his C-pap machine he had. Kyria walked me thru how to disconnect the hoses and how it would connect with what he had ordered. Truly a first rate lady to speak with, and she was very kind and helpful. Just to let you know, we have not ordered anything previously from your company, but after Kyrias help, we will only order from you in the future! Thank you so much, JM
Reply from cpap.comJun 23, 2020
Hi Jana, That is wonderful! We are certain Kyria, would say you're welcome! Thank you for sharing your experience with us and we're excited about assisting you with your future CPAP needs.
Appreciative
Kelsey is phenomenal!! Best customer support experience in years, this is my second interaction with her and I am blown away. Definitely the best! What a superstar!
Reply from cpap.comJun 19, 2020
Hello, that is awesome! Thank you so much for letting us know you received the service you deserve! We'll be sure to share your kind words with Kelsey. Please let us know if there's anything else we can assist you with.
Ted D.
Nadira S. provided the most informative and professional service I have ever received online. Thank you Nadira!
Reply from cpap.comJun 16, 2020
Hi Ted, thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Paul
They have treated me like family for 15years.
Reply from cpap.comJun 11, 2020
Hi Paul, Thank you for being a loyal customer! Please let us know if there is anything else we can assist you with.
