NS
Still waiting on delivery. Hoping for clearer update
I ordered a Cuddle Clone in November with express shipping and was told it would arrive by mid-December. It is now late January and my order still hasn’t arrived. I completely understand that a custom product like this can take time, and I genuinely want the final result to be done well. What’s been challenging is the lack of communication around the status of my order. Each time I reach out, I receive the same general response without clear information on where my clone is in the process or when I can expect delivery. I also wasn’t proactively notified about the delay, which made the experience more frustrating than it needed to be. For a product at this price point, clearer updates and more transparency would go a long way. I’m still hopeful this can be resolved positively.
Reply from Cuddle ClonesJan 26, 2026
Hi Nikolas, Thank you for taking the time to share this detailed feedback. We understand how frustrating delays and unclear updates can be, especially for a custom order like this. We’ve investigated your case, and a member of our team will be reaching out to you directly via email with next steps.