Excellent
Based on 458 reviews
FFWD Wheels USA4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FFWD Wheels (Fast Forward) is a Dutch manufacturer specializing in high performance carbon wheels.The brand, employees, and production facilities are located in the heart of Europe’s cycling culture, The Netherlands. Rain, wind, mud and cobbles are all part of daily life and provide the world’s most rigorous testing grounds for our wheels.Our primary focus is on outstanding design, quality and craftsmanship.Fast Forward’s rim technologies and unique artisan wheel building techniques are market-leading and our wheels are WorldTour tested and have been ridden to victories in the Spring Classics, each Grand Tour and numerous World Championships in every discipline.Our current range of products consist of high performance carbon Road, Triathlon, Track, Gravel and Cyclocross wheels available in a variety of options.Fast Forward is proud to sponsor over 40 top-level teams including UCI WorldTour, Pro and Continental along with 650+ athletes worldwide.FFWD Wheels are distributed exclusively in the USA by Radial Sports.Shop Road WheelsShop Gravel WheelsShop Track WheelsShop Triathlon WheelsContact Us
FFWD Wheels USA (ffwdusa.com) has 458 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
458 approved reviews, newest moderated first
Kevin S.
Super easy ordering process and excellent product. I had such a great experience with the road wheels that I just ordered a set of track wheels and they are amazing!
Reply from FFWD Wheels USAJan 14, 2021
Thanks Kevin for your feedback! We appreciate your business and are stoked your on #teamFFWD!
Chris C.
Great product and customer service. My order was processed very quickly. The staff was eager to help with any questions or concerns I had. Very happy with the wheels. They are substantially lighter than my original wheels (no scale available so not able to provide any numbers). Probably the most noticeable upgrade I've done to my bike.
Reply from FFWD Wheels USAJan 4, 2021
Hi Chris! We appreciate your business and your review, we are stoked to have your on #teamFFWD! Enjoy the new wheels!!
Max
Shipment arrived as schedule, very well packed, top notch wheel quality, can't wait to try them!
Reply from FFWD Wheels USADec 31, 2020
Hi Max! Thanks for your business and feedback, welcome to #teamFFWD and we hope you enjoy your new wheels!
Robb S.
Received wheels one week after ordering, just a one day delay from original estimate due to COVID and UPS. Wheels are as expected with all necessary extras. Tires mounted easily enough and seated with compressor. Can’t wait to ride them this spring!
Reply from FFWD Wheels USADec 28, 2020
Robb, thank you for the feedback and we hope you enjoy the wheels for many miles!
GERALD H.
Great buying experience. Jon was very helpful. Couldn't have been better. Haven't had a chance to ride the wheels yet but they look great. I expect them to perform just as well.
Reply from FFWD Wheels USADec 25, 2020
Hi Gerald, thank you for your review. We hope you enjoy your new wheels and truly appreciate your business! Welcome to #teamFFWD!
Mark H.
Wheels are AWESOME!!! Super slick looking and lightweight, these wheels are a superb upgrade. Ordering process was easy and shipping was quick. Wheels arrived doubled boxed and with all the necessary items to set up. Only thing I had to add was a little tubeless sealant. Easy!
Reply from FFWD Wheels USADec 19, 2020
Hi Mark! We appreciate your review and hope you enjoy your new wheels! Welcome to #teamFFWD!
Bernard B.
Have not received my order yet what's the problem 🙄 with my order
Reply from FFWD Wheels USADec 19, 2020
Hello Bernard, We are sorry you have not received your inner tubes, you should have received tracking notification via email. Your order #12862 was placed on December 8th and shipped the same day on December 8th via USPS priority mail with tracking 9405511108296499042539. USPS priority mail option was selected at checkout. Our system notes that USPS Priority Mail option may have delays due to high volumes and COVID-19. It appears that USPS delivery is taking longer than expected. Please track your package here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405511108296499042539 You will need to contact USPS for further delivery information, https://usps.force.com/emailus/s/
Chris C.
Called customer service to ask a quick question. Helpful and knowledgeable member of the team helped me out. Shipping was super fast.
Reply from FFWD Wheels USADec 19, 2020
Hi Chris, thanks for your review! We appreciate your business and we hope you enjoy your new wheels!
