Average
Based on 108 reviews
Fire Pits USA3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fire Pits USA is a leading online store that specializes in providing high-quality fire pits and related accessories. With a commitment to offering the best products and exceptional customer service, Fire Pits USA has quickly become a trusted source for outdoor enthusiasts and homeowners looking to add warmth and style to their outdoor living spaces.At Fire Pits USA, you'll find a wide selection of fire pits, ranging from classic wood-burning designs to contemporary gas-powered models. Each fire pit is crafted with the finest materials and attention to detail, ensuring that it will provide years of reliable use and enjoyment.In addition to fire pits, Fire Pits USA also offers a range of accessories to enhance your outdoor experience, including grills, cooking tools, and covers to protect your fire pit from the elements.With a dedication to customer satisfaction, Fire Pits USA is proud to offer fast, reliable shipping and a hassle-free returns policy. Whether you're a seasoned outdoor enthusiast or just getting started, Fire Pits USA is your go-to source for high-quality fire pits and accessories.
Fire Pits USA (firepitsusa.com) has 108 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
108 approved reviews, newest moderated first
David W.
Everything went well, from the order process to being delivered to our driveway. I was kept informed of the entire shipping process, and it was flawless when I opened the container. We got the grill we wanted, at a great price, and treated the way you would hope to be. Highly recommeneded!
Elmer B.
The item worked fine. It came in good shape and timely fashion.
Tim Timmons, J.
Quick processing of the order is very much appreciated! Very good price. Will do business with again
Jonathan L.
Fast and friendly people…fast shipping
Just M.
Bait and switch company -
Reply from Fire Pits USAJun 24, 2023
Thank you for bringing your concerns to our attention. We take all feedback seriously, and we want to assure you that we do not engage in any deceptive practices or employ a "bait and switch" strategy at our company. We strive to provide our customers with accurate and detailed information about our products and services. Our commitment to transparency and customer satisfaction is of utmost importance to us. If there has been a misunderstanding or if you have encountered an issue, we would appreciate the opportunity to investigate further and resolve it to your satisfaction. Please provide us with more specific details about your experience so that we can better understand the situation. We value your feedback and want to ensure that we address any concerns promptly. Once again, thank you for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution.
Cheryl B.
Thank you Jessica at Fire Pits USA for helping me get my BBQ for my husband in time for Fathers Day. I had a great experience with this company, and I would use them again in a heart beat. My BBQ shipped when they said it would ship, but even better than that is how they shipped my BBQ it was securely strapped to the pallet. Wrapped multiple time and arrived without a scratch on it. Unlike the first one I ordered from Lowes which arrived destroyed and broken in half...literally
Eatenhogg
Ordered an item April 22, it is now June 16th and the item still has not shipped nor was there any communication that the item was not in stock when it was ordered or when the item would be back in stock.
Reply from Fire Pits USAJun 16, 2023
Hello, Troy! We would like to apologize for any inconvenience caused. We understand that we previously notified you about the item being on backorder with an estimated arrival in late June. We sincerely apologize for any inconvenience this may have caused you. Please know that we process orders only after receiving your approval. If you have any further questions or need assistance, please do not hesitate to call us. We are here to help you every step of the way.
Brent
As advertised, Fire Pits USA both price matched a lower price and applied a further discount for signing up for future offers. Communication was quick and good and shipping was fast. Very satisfied.
