Average
Based on 108 reviews
Fire Pits USA3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fire Pits USA is a leading online store that specializes in providing high-quality fire pits and related accessories. With a commitment to offering the best products and exceptional customer service, Fire Pits USA has quickly become a trusted source for outdoor enthusiasts and homeowners looking to add warmth and style to their outdoor living spaces.At Fire Pits USA, you'll find a wide selection of fire pits, ranging from classic wood-burning designs to contemporary gas-powered models. Each fire pit is crafted with the finest materials and attention to detail, ensuring that it will provide years of reliable use and enjoyment.In addition to fire pits, Fire Pits USA also offers a range of accessories to enhance your outdoor experience, including grills, cooking tools, and covers to protect your fire pit from the elements.With a dedication to customer satisfaction, Fire Pits USA is proud to offer fast, reliable shipping and a hassle-free returns policy. Whether you're a seasoned outdoor enthusiast or just getting started, Fire Pits USA is your go-to source for high-quality fire pits and accessories.
Fire Pits USA (firepitsusa.com) has 108 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
108 approved reviews, newest moderated first
Benjamin Short J.
I received my Napoleon Prestige 500 yesterday and it appears all items I ordered are correct. The only thing preventing me from giving a 5 star rating has to do with the shipment tracking. The last check told me it had been delivered, however it only arrived the next day!
Cindy
We purchased a new grill (Mother's Day gift for me) and one of the accessories was a 14" pizza tray, specifically made for the grill. We looked at many different sites and Fire Pits USA was the only one to have it stocked, best overall pricing, and their customer service was expectional. The shipping process was smooth and right on time. Overall, the experience exceeded my expectations. Highly recommend Fire Pits USA.
Brandon R.
I received my fire pit burner as described. I was disappointed with how the item was packaged as there was no bubble wrap or anything around the burner during shipping. It appears it made it though in one piece. Otherwise, good experience.
Larry H.
Product came as ordered. Easy process, and arrived early.
Jason V.
Customer service was quick to let me know there would be a lead time on my order, giving me an option to cancel if it didn't work for me.
David J.
The overall experience was sub par. Delivery took much longer than expected. I received shipping notifications that were incorrect. One day it was “out for delivery,” and I waited all day for nothing. Almost a week later, I received the same notification…at 10:00 a.m. around 7:00 pm I decided to shower and it arrived while I was in the shower. It weighs 261 pounds and I really wanted it placed more specifically, but did not have the opportunity. I complained a couple of times to Fire Pits and only received emails stating the tracking info. Never received a phone call or apology.
Reply from Fire Pits USAApr 26, 2023
Hello, David our sincerest apologies for the delayed delivery and for not giving you a call because we saw that you were able to read our update about the delivery. We processed your order as soon as we receive it from our system. But shipping is something that is out of our control. We have contacted the carrier at the time you called us about the delivery and we have sent you an email to inform you about the status. We will make sure to address this issue properly to the Management and to avoid dealing with that shipping company, to make sure that this won’t happen again.
TV
Still waiting on product ? called and gal in office couldn't check on product to see when delivery would be.
Reply from Fire Pits USAApr 30, 2023
Hello Dean, we promptly processed your order upon receiving it and informed you of the lead time due to the item being out of stock. You agreed to the given lead time. However, there may be situations where we are unable to provide updates, particularly if the warehouse is closed, which is beyond our control.
T.M.B
Really great quality fire pit. Construction is very well done. Used it for the first time last night. The steal structure gets quite hot but allows for more heat to radiate uniformly.
