First Citizens BankReviews of firstcitizens.com

I had no problem with this bank until they started to acquire other banks. I've been a customer of their since I was 16. In the last year, I had support delete my account, lock me out due to mishearing a question on the phone, and just a general lack of competency with basic updates. I called to update my address and did so online and now 10 months later they are still sending mail to the incorrect address. They are also not notifying me when my bill is due just after it has passed even though all of my account notifications are on. This bank is an embarrassment I wouldn't trust them with your funds any longer. I've moved my funds to a credit union and have gotten exceptional service, better rates, and a much more responsive online platform.

Wish I would’ve chose someone else for my home loan. Not only that, their website is extremely hard to navigate if you can get on at all.

not helpful and will rob you blind plus will accuse you of lying worst bank in Virginia if your using them of using them DONT!!!!! You will absolutely regret it

I have two loans with this company. I provided insurance from the first day for both vehicles. They have been charging me insurance from day one. After raising hell with them, they assured me they would credit my account. Not give me back a check for the insurance. They helped themselves to the insurance payment. As of today, 02-19-2026, they still owe me the credit. of about $1475.00. I was told they just got the insurance canceled. So it might be a while until I see the credit. Yet I spoke with them in December, and they confirmed thwy had the insurance certificate from my insurance company.

First citizens bank on Old Doninion in Charlottesville VA is an extremely poorly managed bank with lazy irresponsible ignorant tellers and bank associates with zero customer service commitment and skills. Now they set limits on use of Zelle and access to money in accounts. I highly recommend that you avoid this bank. BTW the tellers openly make racist comments - it is so offensive and disrespectful. I am closing all four of my accounts tomorrow.

garbage company I had banked here for 15 years, im done with the way the tellers and branch managers are allowed to speak with customers. its been on a decline for years but now, I am treated better at the DMV

This bank is shady af.. They have screwed us out of so much money! You get what you spend on the app and when you call what they say does not match what you have in front of you!! They are rude and speak to you like you have no sense of whats going on! We are absolutely changing our bank and whoever reads this would be smart to do so also

I would give them a zero if possible. I had my identity stolen. I had been in and out of the hospital 7 times with 7 surgeries in the last 2 years so I was not working and not monitoring my account. It was not until I checked that I found automatic withdrawals from a company that was not real, payments from Cash App that were being paid to myself even though I did not have a Cash App card. I sent all the information to first citizens which refused to restore over 18 thousand dollars they let go through my account. It clearly showed they knew someone was using Cash App to defraud my account as they stopped 4 large amounts but let small ones and payments supposed to be to me be withdrawn. I have contacted the bank several times , filed complaints, reports and still no resolution. My I pad was stolen and that’s where my information was stolen from . It’s very frustrating knowing a bank I been using for 30 years does not care about its customers .what do banks have insurance for if not to cover this type of negligence?