First Citizens BankReviews of firstcitizens.com

Beyond awful experience. The arrogance of the relationship managers, and the incompetence is jarring. I’ve regretted borrowing from them since the day I started with them. All they do is nickel and dime you to death. I’m still waiting for them to close one of my accounts which has a zero balance that I called about and told me explicitly that they would close it. They are still charging fees against it. Just a horrible experience and I would never borrow another dime from them!!!

Highly recommend an alternative form of borrowing for small business equipment loans. If you're moving forward with them at least get all fees up front (which they'll resist sharing), and be sure to read the contract top to bottom including the very fine print. Take days if you need to for a thorough review. Predatory tactics and ultimately an expensive transaction.

I have been banking with first citizens for many years, probably 40. I have always had a great experience. The people are professional and very nice. They have helped me with any problems. I fail to understand why all these people write bad reviews and rate it a 1 or 2. I've never had negative experiences. I think most of them are sour grapes. I can't give a specific date

I think a 1 star (it doesnt get any lower) out of 5 says it all. 4 years ago I was told that I could get a mortgage loan ( I was already under contract) and after 30 days of getting the run around I was approved thru chase i 15 minutes. you snooze you lose. I should have closed all accounts after this. I own multiple homes so my state ID is different than the address that they have had on file since I opened my account. This has never been an issue. I am traveling and needed some of MY cash. I was denied any of my money at 1 of their branches. this is the same as theft and I am done. I have had more issues than this but now I am DONE. I will NEVER bank at this disgrace of a bank again!

I've never seen a bench before that has different speeds to make a zelle. You just have to guess what speed they will use to make your zelle fast or standard as they call it, which can take 1 to 3 business days to reach the destination account. Apart from terrible customer service. Seriously if you don't want to have a hard time and delay your payments, I recommend staying away from this bank. I think it may be among the worst there can be

Do not get loans from First Citizen bank. You will pay endless fees, you will be charged automatically for forced insurance, and it’s a complete nightmare trying to prove to them you have insurance, I’ve sent them my Dec page 5 times now, every time they found something to deny it. Will be writing a letter to trumps administration to look into FCB and shut them down. They screw people over and get away with it.

I have been with this bank for 15 years and until recently have never had a problem. Now, they have screwed my money up so bad that THEY don't know what I've got in there. Also, Lisa from the Stuart, FL branch was so condescending it was sickening, plus she refused to let me speak to a manager. What a piece of garbage she was being to me, they screw up my account and I'm responsible???? BEWARE THEY RUN OFF OF AN ALGORITHM THAT STEALS YOUR MONEY!!!

I was forced to switch banks because my beloved First Republic Bank was bought by Chase and I'll be cold in my grave before I move to any of the large commercial banks. I banked at Citibank and Wells Fargo in the past. Horrible experiences. So last week I moved my business account and my two personal accounts to First Citizens in Walnut Creek. What an amazing, high-quality experience. Robin met me at the doors and took care of every last detail explaining everything step-by-step. All three of my accounts were set up by the time I left. Checks ordered. Bank Cards expedited. Overdraft protection in place. Online banking set up and tested. Today my bookkeeper made an error in our payroll and I needed to wire money to our payroll service quickly. Robin answered my call and walked me through the process. 15 minutes later we were done. I can't imagine better service. Robin and First Citizens are every bit the professionals I'm used to dealing with at the now defunct First Republic, which was the lodestar of small business banking service. First Citizens Walnut Creek is ready to pick up that mantle. If you are a small business owner in the Bay Area looking for a great high-touch banking experience at a very reasonable cost, I highly recommend First Citizens, Walnut Creek.