Dimension Waste ManagementReviews of getdimension.com

They came in lowest bid and provided good service. Definitely would consider them again for my needs.

Responsive

I contacted this company for queen sized mattress removal and was quoted a price of $131. After I paid for this service I was contacted by the company who then demanded an additional $34 to perform the service they already made a contract for and was paid in full. I paid this illegal up-charge since I did not have the time to find another contractor. On the day of the service the company made an appointment for 10AM in which they expect you to be available 30 minutes prior. When the providers were over 30 minutes late (1 hour of waiting) we contacted Dimension who stated they were only 30-40 minutes away. After that time passed and we contacted them again we were informed they would be there shortly. After waiting over 3 hours we demanded to speak with a representative, to cancel the contract, and refund all money. The representative refused to call us until another 40 minutes when the provider finally showed up. The provider made excuses as to why they were late and never attempted to apologize. Dimension Waste Management also failed to provide any information about who the waste management company that would be picking up the mattress was, no photos of whom was being sent to our home, and the provider who showed up failed to have any logos or business information on their vehicle and no identification that they were being sent by Dimension Waste Management.

Great service at a great price. Professional and pleasant field person.

The employee that came was polite, friendly and was fast to get the items loaded into his vehicle. It was nice to see someone actually enjoying what they do!

I used Dimension's website to request a quotation. I provided all necessary details including photos of the items to be removed. They quickly provided a quotation and I made payment by credit card. 24-hours later I was contacted and told they wouldn't honor their quotation and stated I needed to pay a cost 84% higher than their quoted price. Their explanation for the higher price did not make sense: "the actual volume exceeded the estimate" - They used the three photos they based their original price on to nearly double my costs. Those were the same photos they used for the original quote. Since I had already positioned the materials for disposal and had an appointment scheduled for the pickup I begrudgingly paid the higher price. The time of the appointment came and went without the hauler showing up. After contacting them 7 hours after the appointment time they reached out to the hauler who showed up within 2-hours of me contacting them. Their practice for not honoring their quotation was unethical and felt like a bait-and-switch technique.

Dimension was supposed to work with a company that would take my old wine and have it turned onto ethanol. Instead they got a guy who moves furniture, that had no idea what to do with the wine. I suppose he just dumped it somewhere.

I wrote a review stating this company is a waste of time and money. I had previously written numerous emails to the company about my experience with little more than an offer to refund me $37.40. Only after I posted my review do they respond seemingly with concern over this terrible experience and also with a promise to review it for a proper compensation. It’s been 4 days and still no response. I restate this again. They don’t care and WASTE OF TIME AND MONEY!