Bad
Based on 257 reviews
Hub Group, Inc.1.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you need assistance with an order, please email us at [email protected] Group creates innovative, end-to-end supply chain solutions tailored to your unique business needs. From activating comprehensive technology for added visibility and efficiency, to leveraging strong third-party relationships and the industry’s second-largest private intermodal fleet, we provide access to the right support and the right end-to-end supply chain solutions, at the right time. We work with you to personalize our offerings to meet your needs. And with a single point of contact, a robust lineup of tech-enabled assets and strong third-party relationships, you’ll be on the receiving end of innovative, new ideas that drive long-term potential. Transportation SolutionsOur robust suite of transportation solutions delivers greater efficiency to your organization’s supply chain. IntermodalTruck BrokerageAsset TruckingDedicated TruckingTabsIntermodalWith over 50 years of time-tested expertise and in-depth data, Hub Group provides flexible, reliable intermodal transportation services across North America. Thousands of experienced professionals serve and support our asset-based intermodal program, fine-tuning our services to meet your unique transportation needs.
Hub Group, Inc. (hubgroup.com) has 257 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
257 approved reviews, newest moderated first
ERIK R.
The company is in a state of chaos.
Reply from Hub Group, Inc.Mar 17, 2026
Erik, Thank you for your feedback. We’re sorry your experience gave that impression. While we’ve faced some recent challenges, our team is actively working to improve processes and deliver a more consistent experience. We’d appreciate the opportunity to learn more about what happened and assist further—please reach out to us at [email protected] Hub Group Final Mile .
Jack B.
Gabriel Hernandez and Hub Group are comfortable with mold growing in their customers homes due to issues caused by Costcos delivery teams! Costco delivered a dishwasher for us, and their crew broke the water line under our sink installing it. For about 10 minutes, scalding hot water poured into our cabinet, ruining our cabinet, seeping into the floor, and likely causing mold. 9 days later, we still have received zero support from Costco or the third parties through whom they outsource customer service and insurance claims. If you buy a dishwasher from Costco, cross your fingers and hope everything goes right. If it doesn’t, you are in TROUBLE. 1
Reply from Hub Group, Inc.Mar 16, 2026
Jack, Thank you for taking the time to leave a review. We understand your frustration and sincerely apologize for the delivery and installation issues you experienced. Our Claims Department has received your information regarding the claim. If you need further assistance, please email us at [email protected] Thank You, Pat
Tom D.
On time and very helpful.
Reply from Hub Group, Inc.Mar 12, 2026
Tom - Thanks for taking the time to leave a positive review. We will pass it along to the team involved. If you need assistance in the future, please email us at [email protected] Hub Group Final Mile
louis
This was for an Article purchase. Received tracking number promptly and was able to look up status easily. The two delivery guys arrived early in the stated window, took less than a minute to get it off the truck. I thought they would only drop it at the front porch but they kindly brought into my front entryway. Very nice guys. Thank you again!
Reply from Hub Group, Inc.Mar 12, 2026
Louis - We really appreciate the positive feedback. We will pass along the review to the team involved. If you need assistance in the future, please email us at [email protected] Hub Group Final Mile
Tamica J.
They were great, they were on time and even though they were fast they moved with care. They were very professional.
Reply from Hub Group, Inc.Mar 12, 2026
Tamica - Thanks the time to leave a positive review. We will pass on your review to the team involved. If you need assistance in the future, please email us at [email protected]
Damian R.
If I could give them a zero I would. Worst delivery service ever. They canceled on me twice and unapologetic. Communication is the worst and no live person to talk to. Never again
Reply from Hub Group, Inc.Mar 9, 2026
Damian - We apologize for the poor service and inconvenience you are experiencing with your order. Please email us your order number. We will everything we can to assist you. [email protected]
UTexasNurse
This company was VERY, VERY CLOSE (and still is not out of the window) to me filing suit against them for breach of contract! They were supposed to deliver my furniture a week ago. They DID NOT SHOW UP and THEY DID NOT CALL. The next day, I received a call from a woman at "Hub Group" whom I could barely understand on the phone, apologizing for not delivering my furnture. We mad an agreement that they would deliver it the following Tuesday. On Tuesday morning, I received a call from the truck driver who had my chairs on his truck. He stated, "I don't know why these fools put this on my truck. I'm on the other side of the state today. I can't deliver your chairs." Again, the next day (today, Wednesday), I received a call from the same hard to understand woman, who promised that they would deliver my chairs tomorrow (Thursday). IF MY CHAIRS ARE NOT DELIVERED TOMORROW, I WILL FILE SUIT AGAINST HUB GROUP FOR BREACH OF CONTRACT! I will do this to make a point. Run a professional business or get sued!
Reply from Hub Group, Inc.Mar 4, 2026
UTexasNurse 2 - We understand your frustration and apologize for the inconvenience you are experiencing with this order. Please email us your order number. We will do everything we can to help get your order delivery. Please let our team know your left a review. extramile@hubgroup,com
yo
They sux i hope they go out of business. their last mile delivery service is trash they don't call you they don't confirm they are coming or email you, they did not show up and i wasted a whole day waiting for them. they rescheduled our mattress from jcpenney to the next day without even telling me. i won't be ordering anything from jcpenney again or anyone that use their crappy service, theres no call line either. all you can do is chat. their service is complete garbage they dont' care about their customers at all. if i could i'd give zero stars i'll never use or buy anything that use them as a delivery company.
Reply from Hub Group, Inc.Mar 2, 2026
yo 1 - Thanks for taking time to leave a review. I apologize for the inconvenience you experienced with your order. Please email us your order number and we will look address with the team involved. [email protected]
