Hub Group, Inc.Reviews of hubgroup.com

Held product for a week in the local warehouse. Zero communication from the office staff. Attempted to reschedule 3 times, on hold for 30 minutes to be dismissed by some operator. The only one who tried to help was the driver.

Whoever is running this company should be fired. Horrible communication with clients. I rearranged 2 days around the delivery appointment and still did not receive my delivery. You can only talk to virtual assistants when tracking your order. I asked to be called an hour before delivery and they texted 3 minutes before delivery. My appointment was for 4pm to 6pm. They came at 2pm. I wasn’t home. I called the driver - rude and uncooperative.

Delivery has been sitting at the last mile for 2 weeks. Somehow Amazon can get it halfway around the world in 10 days but the last mile takes two weeks and counting with no communication from hub group beyond my reaching out. The employees I’ve interacted with have been extremely cordial and responsive; however there’s still no sign of my delivery on the radar. I keep getting the “ we’ll schedule your delivery within 48 hours response”. I’ve escalated several times and keep getting the same answer.

if i could give it 0 stars i would. the phone customer service reps lie, the chat customer service reps lie, the chat bot lies and the tracking lies! they need to be sued because this is insane! still don't have my order and they are still lying about why it's not being delivered.

Wish you could give zero stars! Called me Monday night to confirm my delivery for Tuesday. Said they would be here 10 am to 2 pm. Sat here all day, finally at 4 pm attempted to call them. Prompt said press option 2 for Samsung purchases. Pressed option 2. Please hold. Then it drops the call. So no call, total no show.

I wish there was a 0 star rating. This company is the worst with communicating. They didnt show up first delivery date and tried to deliver after 10 pm the next attempt. They rely on automation for customer support and a arbitrary scheduling process that provides delivery time based on someone who stays at home instead of coordinating with homeowner to ensure they are there.

Home Deport contracted with Hub Group to pick up a return item. HG then sent an email to me saying they would contact me within 48 hours to schedule the pick up. That was nine days ago. Since then I have contacted HG 5 or six times to schedule a pick. Each time they said they would get back to me very shortly to schedule the pick up. They never got back to me. Most recently, I spoke with a live agent who scheduled a pickup for a 4 hour window. HG never came. I text chatted with HG today. The agent said she would escalate the matter and that someone would get back to me ASAP. We'll see

If I could leave 0 stars I would this is the worst company to deal with no time frame to communication, the just show up and expect you to be at home drivers are the worst they have an attitude like the customer works for them! I have never came a cross some something like this this is a shame that Home Depot still use this company for delivery!!