Great
Based on 463 reviews
IdentityIQ4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
463 approved reviews, newest moderated first
carmen E.
I am very satisfied with the attention received every time have requested something from you.
Reply from IdentityIQApr 12, 2024
Thank you so much for your review, Carmen! We are thrilled to hear about your experience with our services. Our 100% U.S.-based Customer Care Centers are always happy to assist!
Angie B.
Joesph was really nice and knowledgeable. Let’s not forget to mention how patient and soothing his voice is during the call. He takes his time to explain the identity information. If I had thought about it during the call I should’ve requested a supervisor for a KUDOS call. I’m a former manager for another company but reps like this should NEVER go unnoticed. Thank you Joesph for your help!
Reply from IdentityIQApr 12, 2024
Thank you so much for your glowing review! We're delighted to hear that Joesph provided you with helpful and supportive assistance. We're thrilled to have you as a satisfied member!
Nathaniel L.
Great customer service. Great service!
Reply from IdentityIQApr 12, 2024
Thank you for taking the time to share your experience with our services, Nathaniel!
Gloria J A.
Identity IQ has been a God send to me. Christian Cruz is an amazing fraud specialist, he is very knowledgeable in this position and has been very kind, respectable, patient and takes his job very serious. He has been there for me from the very beginning. I thank Christian from the bottom of my heart.
Reply from IdentityIQApr 12, 2024
Thank you for your glowing review, Gloria! We appreciate your kind words about our services, and we are thrilled to hear about your experience with Christian. Thank you for choosing us for your identity theft protection needs!
Michael I.
Stole my friends ID without her permission and tried to charge her debit card, BEWARE
Reply from IdentityIQMar 26, 2024
We encourage your friend to reach out to our customer care team for assistance. To sign up for our services, members are required to provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We do work with third parties who offer our services. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. We take that very seriously and will investigate.
Andrew J.
This company was used by a separate party to "review" my credit for $1. Never mentioned the recurring $20 payment they simply take from your bank account each month afterwards. I will never understand how people are comfortable doing this type of thing. Con-artist.
Reply from IdentityIQMar 4, 2024
We apologize for your experience. We offer trials that must be canceled within the agreed-upon time. Members have two predominant methods to cancel their services. This can be done by calling our Customer Care Team during business hours or, where available, clicking the cancel button from the member website. Please call our 100% U.S.-based Customer Care Team at 877-875-4347, so we can assist.
Craig A.
This company is dishonest! Reps talk to you AS IF they are your creditor with no real identification of who and what they are. Then they collect account information and charge your account without your authorization. Total scam!
Reply from IdentityIQMar 4, 2024
We apologize for your experience. IdentityIQ services provide 3-bureau credit reports and scores, identity theft protection, identity theft insurance underwritten by AIG, and more. We do have third-party partners who offer our services. However, these partners are required to be transparent about our memberships. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. Our customer care phone number is 877-875-4347. Please call us, so we can assist.
Dennis B.
I've been using Identity IQ for years. The service and monitoring systems are top tier. This platform has identified many of my Identity theft issues over the years and has provided the necessary documentation/ information for me to proceed with filing with the FTC. The restoration specialist, Christian Cruz had the best customer service I've ever experienced. He was quick to respond to my claim and thorough at analysing my claim. He monitored my Identity theft claim constantly and even called me like twice a month and also emailed me constantly to inform me that him and his team were monitoring my account. He would provide me updates of my claim as well. I really felt safe and secure during a time of complete crisis (Identity theft) when working with Christian at Identity IQ.
Reply from IdentityIQFeb 14, 2024
Thank you so much for your kind words, Dennis! We are thrilled to hear how valuable you find our service. We will let Christian know what a great job he's doing! Thank you for choosing IdentityIQ services!
