Great
Based on 463 reviews
IdentityIQ4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
463 approved reviews, newest moderated first
Samona D.
The fraud team is incredible. Christian C answered all my questions, he made the process easier and was patient. And I didn’t feel rushed, I was going through a lot personally but he heard my concerns and his assistance gave me the assurance I was in good hands.
Reply from IdentityIQJul 19, 2024
Thank you for the five-star review, Samona! Our Fraud Restoration Team is always happy to assist!
Juanita C.
THIS COMPNAY WILL STEAL YOUR COMISSONS!!! We have been using IQ since 2020 they were the only credit monitoring company we work with then Smart credit... Through out the years out commission have change ALOT!!! WHY & HOW ?? soooo.... IQ send a email for the client to re-enroll with a different LINK with cheaper rates.... the client is in OUR DATA BASE but we can not see commission on the client since the link they click was not OUR LINK beware of their marketing to re-enroll clients under their link and get the commissions that belong to us!!!!!! WE SIGN UP SOME OF OUR CLIENTS SO WE "KNOW" WHAT THEY RECIEVE VIA EMAIL SO FROM MAKING OVER $1,000 IN COMISSIONS WE ARE DOWN TO $300 AND WE STILL HAVE CLIENTS WE IMPORT OVER FROM IQ.... -TREELIFEFSC
Connor
They sign you up through another website for $30 a month and give an auto-reply that they don't. Don't be fooled - this is their official policy of taking people's money without them realizing it. Like another review said - despicable. They are an identity theft protection company that ironically steals your identity from another website and then charges you for it. There is no way to cancel without calling in and waiting 30+ minutes on hold and if you call them out they hang up on you so you have to call in again! Do NOT do business with them! I reported them to JP Morgan Chase to never allow transactions from this company from any customer without special permission.
Reply from IdentityIQJul 19, 2024
We apologize for your experience, Connor. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We do have third-party partners who offer our services. However, these partners are required to be transparent about our memberships. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. Our customer care phone number is 877-875-4347. Please call us, so we can assist.
joshua C.
Christian has been a great person great knowledge and he has been helping me in this tough time with helping restore my identity so I do not have to pay this outrageous money to my insurance company. I want to say thank you so much to identity IQ and Christian and his team.
Reply from IdentityIQJul 19, 2024
Thank you for your review, Joshua! The experts on our Fraud Restoration Team are always happy to assist!
Andrei S.
Identity IQ just withdraws my money from my N26 bank account. I've never had anything to do with this before and don't know what it's all about! Be careful and only pay with cash, don't use a card!
Reply from IdentityIQJul 8, 2024
To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. Our customer care phone number is 877-875-4347. Please give us a call so we can assist.
Chee X.
July 1, 2024 I have two major issues with IdentityIQ: Subscription Policy: I paid $79 for a yearly subscription and an additional $39 to upgrade and access my credit reports. IdentityIQ only offers recurring subscriptions, so I had to pay for a full year upfront. After subscribing, I decided to cancel the same day, expecting to retain access for the remainder of the year since I had paid in full (a common practice by companies like Disney, Netflix, Hulu, AT&T, and Verizon). However, IdentityIQ's policy is different. When you cancel, you lose access immediately, with no option for a prorated refund. I spent 45 minutes on the phone with their customer service, only to be told that this was their policy. In the end, I did not receive a full refund. Verification Issues: I was referred to IdentityIQ by a loan consultant to help establish a loan. To ensure due diligence, I called IdentityIQ to verify their relationship with this consultant. Despite providing the business name, IdentityIQ refused to verify the relationship. It is troubling that a company focused on "theft and data protection" does not verify such relationships for their customers. Overall, I do not recommend IdentityIQ. They do not provide full refunds and fail to protect customer interests. Stay away.
Reply from IdentityIQJul 8, 2024
We apologize for your experience, Chee. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. Our cancellation policy is outlined in the terms and conditions upon enrollment. Our customer care phone number is 877-875-4347. Please give us a call so we can assist.
Dana H.
THE INFORMATIONATION GIVEN WAS A GREAT, AND IT HELPS YOU TO MAKE PROGRESS IN ALL YOUR CREDIT MONITORING NEEDS. IT SOLVES ALL OF YOUR PAIN POINTS. IT WAS AWESOME!
Reply from IdentityIQJul 8, 2024
Thank you so much for your glowing review, Dana! We're thrilled to have you as a satisfied member!
Nirva C.
Mark J. was very helpful and informative. He gave me all the information that I needed regarding the issue that I had, and walked me through the steps to get even more important information. He was very patient, kind, and even excited to help me. I left the call very satisfied and happy.
Reply from IdentityIQJun 27, 2024
Thank you for sharing your experience with Mark, Nirva!
