IdentityIQReviews of identityiq.com

The representative was very helpful in know of the IQ system.

Somehow they got my credit card info and tried to charge me a monthly fee that I never agreed to. I had never heard of the company until my bank caught the fraudulent charge.

I had a great experience speaking with Mark because he was so relatable and informative which help me better make decisions with my situation in regards to any other steps i needed to take. His suggestions and his life experience firsthand help me with decisions i needed to do from this day forward.

I'd leave zero if I could. When I went to login to close the account it wouldn't let me login. It said the info I had given was incorrect so they charged me a membership fee. I called them and gave them the SAME exact info and they pulled up my account and said they don't do refunds and if I had called sooner they would have logged me in. I explained what happened and was just told no refunds I can close the account though. Then they made it difficult because instead of just closing it like I asked they kept trying to sell me cheaper products. Why would I want anything from you when you steal and won't listen?

Before I spoke to Kim today I was extremely agitated about this situation which seems never ending and multi headed. When I feel one head has been lopped off another sprouts up. Kim has a wonderfully soothing effect on me which calms me down. Her guidance is what I want and need to move forward on my end. Without her I would truly be lost.

If I could give a big goose egg I would. These are unscrupulous people. I did not authorize $35 be taken from my account!!!! And when I said I wanted whatever subscription I supposedly had.. cancelled… I was told no refunds!! Because fees were incurred! The money was taken 2 hours ago!!! What fees can be incurred in 2 hours??? Or less!!! Watch out when you go to check on your credit by the big 3 agencies.. they are in bed together. Buyer beware!!!

EDIT: Raising to 3 stars because EVENTUALLY they quit contacting us. I still have no clue where they obtained our information. First of All, I never signed up for IdentityIQ. They confuse my email address with my husband's name. I have told them repeatedly neither one of us ever signed up for IdentityIQ and therefore, they should not have any of our information. They repeatedly email me under my husbands name claiming I need to call them, but I feel that is unnecessary considering we never reached out to them first. I thought it was a scam at first, but after researching the company, it isn't a scam but they are certainly obtaining people's information through illegal manners and harassing us and refuse to remove our information from their database.

I enrolled in IdentityIQ at the recommendation of a third party, despite already having a fraud and credit monitoring subscription with another company that I have been satisfied with. After five months, I made the decision to cancel my IdentityIQ membership due to my existing subscription providing multiple FICO scores as opposed to just a VantageScore. Additionally, I was disappointed to discover that the previous representative did not cancel my membership as requested, which reflects poorly on the company. However, the most recent rep did and I received an immediate cancellation email.