Excellent
Based on 681 reviews
IDShield4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
681 approved reviews, newest moderated first
Barbara G.
The representative I spoke with was very helpful in taking my information and making me feel like I was i good hands.
Reply from IDShieldJun 27, 2025
Barbra, thanks for the glowing review. Your security is our priority, and we appreciate your feedback. If you ever need assistance, we’re here to help. Thanks for being a valued member.
Louise B.
You all are friendly concerned people who make me believe in you and that customer satisfaction is your mail goal.!! Thank you so much. My experience with you have been so great over the years.
Reply from IDShieldJun 27, 2025
Louise, thanks for the kind words. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback.
Daniel M.
I've had an ID Shield membership since the 1980's faithfully paying the premium every month. I've never needed their services until recently when I was a victim of fraud and identify theft. I thought IDShield would help take care of the zillion things I had to take care of and all they responded when I called was "here are the phone numbers to the credit bureaus you need to notify them" .... WOW, what a waste of money for 40 plus years ....
Reply from IDShieldJun 27, 2025
Daniel, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
customer
Our experience has been outstanding with IDSheld Communication with the agency is exceptional.
Reply from IDShieldJun 27, 2025
Thanks for the glowing review. We are thrilled that our team is providing you with excellent service. Thanks for being a valued member.
customer
Prompt answers and response
Reply from IDShieldJun 16, 2025
Thanks for the kind words. We’re thrilled that our team's service has been helpful and effective for your security. We look forward to continuing to assist you in the future. Thanks for trusting us and for being a valued member.
customer
Your customer service rep was very personable, calming and helpful
Reply from IDShieldMay 22, 2025
Thanks for the kind words and positive review. We are delighted that our team was helpful and calming. We understand how stressful potential threats to your security can be, and our team will be standing by, ready to help if you need us again.
HWE
The efforts of Shelli Ballard made this experience a great one.
Reply from IDShieldMay 19, 2025
Thanks for the review. We are happy our team is providing you with excellent service. Please feel free to reach out if you need further assistance. We appreciate you choosing us.
customer
My questions were answered.
Reply from IDShieldMay 16, 2025
Thanks for the review. We are thrilled our team was able to help answer all of your questions. We look forward to supporting you in the future when you need us.
