Great
Based on 356 reviews
Loop Mobile4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loop Mobile is a premier destination for refurbished Apple products and accessories, offering a wide array of iPhones, MacBooks, iPads, Apple Watches, and others.Our commitment to quality is evident in the rigorous 75-point check, ensuring each device is fully functional. Customers can enjoy substantial savings with discounts up to 70%, coupled with the assurance of a 12-month warranty.Loop Mobile's eco-friendly approach is notable, contributing to reduced e-waste and carbon emissions.We aim to deliver great customer service, and a simplified grading system for their devices, making shopping for refurbished tech both affordable and reliable.For more detailed information, please visit our website at https://loop-mobile.com
Loop Mobile (loop-mobile.com) has 356 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
356 approved reviews, newest moderated first
Jennifer W.
I ordered a computer for my small business. Good quality and friendly customer service.
Reply from Loop MobileJun 17, 2026
Thanks for your review! We’re glad your purchase experience is giving you that 5-star feeling. Thanks, the Loop Mobile team.
Chelsea H.
Finally a customer service that is real people and not a robot. They corrected my issue quickly and my phone is working great :)
Reply from Loop MobileJun 17, 2026
Hi Chelsea, Thank you for the great review! We're thrilled your phone is working perfectly. Providing real, human support is what we do best at Loop Mobile. We appreciate your business, and our team is always here if you need anything else! Best, The Loop Mobile Team
Tarana E.
Stylus missing. Fed Ex terrible delivery service.
Reply from Loop MobileMay 21, 2026
Hi Tarana, Thank you for your feedback. We are very sorry to hear your stylus was missing and that you had a frustrating experience with FedEx. While shipping carrier issues are outside of our control, we completely understand your disappointment. I’m glad our support team was able to connect with you and issue a partial refund for the missing item. We truly appreciate your patience and your business. Best regards, The Loop Mobile Team
Stephen J.
No IMEI number on the box, it took Devine intervention to set up the phone. Couldn’t transfer my ESim without a IMEI. Finally got in and discovered the battery wasn’t replaced. It’s at 97% and I’m not happy. Pay $800 for a renewed phone and there’s not a new battery. Purchased a phone from another company for my wife and hers was and still is 100%. I’m definitely thinking about returning it and getting one somewhere else! Now I’m asked for additional information, but was not provided with a reference number. This company is clueless, I’m gonna return the phone through Amazon and let them handle this lame Company.
Chris W.
Phone I bought from here was blacklisted and reported stolen!
Reply from Loop MobileMay 6, 2026
Dear Chris, we are very concerned about this. We have a zero-tolerance policy for such issues and perform rigorous checks on all devices. We have looked for your order details using your name to investigate this immediately, but we have not found a matching record in our system. We would like nothing more than to make this right, but we need a few more details from you to take action. Please contact us directly at [email protected] with your order number so we can resolve this as a priority. Thanks, the Loop Mobile team.
Amy B.
Highly recommend you look elsewhere for your purchase. I paid for and ordered an IPHONE 16 plus 512 GB with a flawless screen. Was sent IPHONE 16 plus 256 GB with a big chip in the screen. Would have never known the GB was less unless I looked!! No phone number to talk to anyone. Emailed and there is no sense of urgency to send the product I ordered even though it was their error. Didn’t have the color in stock any more. It’s been 10 days now and I still have no phone!! Horrible way to run a company and treat your customers. I’m not confident that I’ll get the correct product I paid for any time soon. I will be reporting to the BBB.
Reply from Loop MobileMay 6, 2026
Hi Amy, please accept our sincere apologies for the frustration caused by the incorrect model and the screen's condition. This is certainly not the standard we strive for. We want to turn this experience around for you, but we are currently unable to find an order under your name in our records to initiate a solution. Since we haven't been able to secure those details via our previous requests, could you please reach out to our dedicated support team at [email protected]? We are ready to assist as soon as we can verify your order information. Thanks, the Loop Mobile team.
Eliot Tynes F.
I had a password issue with my account at Apple. It went on for months. Me asking Apple to lift the lock activated by a Recovery Key which my father lost. Apple decided to treat my iPhone as stolen and presided to shut it down. When Apple refused to accept Loop Mobile’s proof of ownership Loop Mobile came to my rescue and offered me a replacement phone. This turned into a refund. I really appreciate Loop Mobile’s integrity and will order from them again!
Reply from Loop MobileApr 16, 2026
Thanks for your review! We’re glad your purchase experience is giving you that 5-star feeling. Thanks, the Loop Mobile team.
Mervan B.
I received a galaxy s23 ultra from this company using back market I ordered the device as premium all parts original however the phones screen was a cheap aftermarket replacement so cheap that even the edges dont match so it was pretty obvious straight out of the box Im gonna return this phone now a complete time and monwy wasters never will go with this company neither back market again. If you promise something you have to provide it as a company.
