Great
Based on 356 reviews
Loop Mobile4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loop Mobile is a premier destination for refurbished Apple products and accessories, offering a wide array of iPhones, MacBooks, iPads, Apple Watches, and others.Our commitment to quality is evident in the rigorous 75-point check, ensuring each device is fully functional. Customers can enjoy substantial savings with discounts up to 70%, coupled with the assurance of a 12-month warranty.Loop Mobile's eco-friendly approach is notable, contributing to reduced e-waste and carbon emissions.We aim to deliver great customer service, and a simplified grading system for their devices, making shopping for refurbished tech both affordable and reliable.For more detailed information, please visit our website at https://loop-mobile.com
Loop Mobile (loop-mobile.com) has 356 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
356 approved reviews, newest moderated first
Earth
Phone was unresponsive when arrived.
Reply from Loop MobileJul 13, 2022
Our apologies for what you experienced with the device upon arrival. We have reached out to you and have provided a free return label. We are waiting for you to return the device so that we can issue a suitable replacement to your satisfaction. We aim to satisfy each and every one of our customers. Regards Loop Mobile Team
Lihuang Z.
Awesome refurbished device from Loop Mobile. Will buy again from them xD
Tom C.
Short version: I ordered a 2018 MacBook Pro from them in mid-December 2021. The video board failed six weeks later, and it took a lot of extra effort and time to get the warranty filled. But after five weeks, I had a nice replacement machine, which happened to be 1 year newer than the one I originally purchased. Longer story: To start with, the original order took 10 days to arrive via FedEx Ground (Ok, it was Christmas time). The computer was poorly packed, actually rattling around loose in the box. The computer's video board failed six weeks later, and getting warranty service under their 12-month warranty, was a challenge. There was no order confirmation email, and no clear way to get warranty coverage on the website. I found the customer support link on the bottom of the home page, replied to their request for photos immediately...and it took 7 days to get a shipping label. Shipping each way took a week, processing the return took a week, so the warranty process took 4 weeks. That was a long time to be without a computer! Ultimately, I got a good machine at a good price. But don't expect things to arrive as promptly as their website suggests, or warranty coverage to be super easy like the big competitors.
Joshua R.
I have still yet to relieve my package and it’s going on 2 weeks I will never order from y’all again
Reply from Loop MobileMar 17, 2022
Our apologies for what you experienced with the carrier delay for this order. We shipped this order on time and unfortunately have no control over the actions of the carrier in regards to delays. We hope that you are satisfied with your product as we aim to satisfy each and every one of our customers. Regards Loop Mobile Team
Brandi
While I appreciate the 2 day shipping, it’s FedEx with a signature required. I’m always at work during the 10a-5p window, so making arrangements to be home to sign for the delivery was sort of a pain in the butt. Yes I could’ve arranged for a pickup on their website, but I’ve had packages “disappear” like that before so I’m always leery of going that route. Once I did receive the package, I discovered that they sent me the wrong color Apple watch. I was disappointed but the watch worked fine and I really wasn’t up to the whole return process, so I just kept the one they sent. The watch was in much better condition than I expected, having opted for one in “fair condition”. Very good value for the price. **Update** Jeannie from (I’m assuming) customer service, reached out to me regarding the wrong color being sent out. She apologized and offered me a partial credit for the inconvenience, since I did not want to deal with the returns process. Mistakes happen. I’ll accept that gesture as a sign that Loop Mobile wants to do right by their customers. For that reason I’m definitely comfortable giving them five stars and would recommend them to others.
Raphaelle
Amazing experience and customer service. Would recommend to anyone willing to buy a refurbished phone or laptop. Thanks again!
Jonathan L.
Everything okay with my purchase. The device is refurbished so obviously it’s not in the best state but the vendor made it clear.
Sri
Bought a refurbished item from Loop. It was good. Repackaging is good
