Excellent
Based on 654 reviews
Lucky Orange4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
654 approved reviews, newest moderated first
Nate H.
Very helpful and gave me the right things to check right away.
Reply from Lucky OrangeJul 18, 2024
Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything! Cheers - Emilia from Lucky Orange
Cody
Could not figure out how to get the app to work correctly (user error on my end) sent a message to support and had a response in moments from Emilia helping walk me through my problem. Extremely impressed by the customer service! App works great as well. Super useful! A++ Highly recommend!
Reply from Lucky OrangeJul 17, 2024
It sounds like we aced your customer service "test" and earned extra credit to earn that A++! Thanks for leaving us a review and recommendation! We're always happy to help and support our users. As you dive into the visitor behavior, please don't hesitate to let us know if you have any more questions! Happy tracking! Cheers - Emilia from Lucky Orange
Mamas D.
So incredibly easiy and the support is TOP notch with instant help and resources. VERY user friendly. Although you cannot check the messages on your mobile just yet it's something that has been shared to the product team!
Reply from Lucky OrangeJul 16, 2024
Thank you for the kind words! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. We truly appreciate and value your feedback on a mobile app, and we're here if you have other suggestions or need assistance. Happy tracking! Cheers - Jordan from Lucky Orange
Tolu A.
Jordan was really helpful in walking me through the details of Lucky Orange and how it could benefit my store. The tool will be super beneficial in the long run to identify pain points of my website and how to improve them. Easy to use and customer service is great.
Reply from Lucky OrangeJul 12, 2024
We appreciate your review! I love working with our users to make sure they get the most from Lucky Orange and learn how to use our 20+ features. Thanks again for your kind words, and we're here if you need anything! Cheers - Jordan from Lucky Orange
Genea F.
Could not recommend this company more for usability, functionality and service. They have gone over and above to help our site get up and running with the tool due to our strict CSP issues. I would highly recommend this tool to anyone searching for a new heatmapping tool.
Reply from Lucky OrangeJul 12, 2024
Thank you so much for your review and recommendation! Our team is here to support all users! I'm glad we were able to connect and work with your strict CSP requirements. Again, thank you for your review, and we're here if you need anything else! Happy tracking! Cheers - Audry from Lucky Orange
Kiefer H.
LuckyOrange offers an impressive platform with fast services. One standout feature is its straightforward pricing structure based on a single parameter, which makes it easy to scale and grow.
Reply from Lucky OrangeJun 17, 2024
Thanks for leaving us a review, Kiefer! Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Like you mentioned, Lucky Orange scales as your business grows! Thanks again for your review, and we're here if you need anything! Cheers - Jordan from Lucky Orange
Richard W.
Jordan was great on the demo call. He gave me so many ideas on how to best utilize Lucky Orange!
Reply from Lucky OrangeJun 17, 2024
We’re so happy that we’ve been able to impress you with our technology and onboarding and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. Thank you for your review and sharing the Lucky Orange love. Don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange
Åsa R.
Very quick and helpful support!
Reply from Lucky OrangeJun 14, 2024
We appreciate your review! Our team loves to impress our users with speedy support to get you back on tracking. If you need anything else, don't hesitate to let us know! We're just an email away. Cheers - Emilia from Lucky Orange
