Excellent
Based on 769 reviews
Ouros Jewels4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ouros Jewels, we believe everyone deserves to shine.We specialize in premium lab-grown diamonds ethically created, expertly cut, and certified for exceptional quality. Each diamond is a masterpiece designed to bring your dream jewelry to life.You can choose from our IGI-certified diamonds or create your custom engagement ring, handcrafted with care and ready to ship within 1–2 weeks.Here’s what makes shopping with us special:1. Superior Quality – Ethically grown, beautifully crafted lab diamonds.2. 24/7 Customer Support – Our team is always available to assist you.3. Flexible Payment Plans – Luxury made easy and affordable.4. 30-Day Return Policy – Your satisfaction is 100% guaranteed.5. Free Engraving – Add a personal touch to your jewelry at no cost.We take pride in offering a seamless, transparent, and enjoyable shopping experience, because your trust means everything to us.For any inquiries, custom designs, or assistance, feel free to reach us anytime on WhatsApp:+1 (512) 736-7766Ouros Jewels – Where Purity Meets Perfection Follow on Instagram
Ouros Jewels (ourosjewels.com) has 769 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
769 approved reviews, newest moderated first
Theresa D.
They were very informative and reached out every step of the way! Highly recommend for your next purchase.
Reply from Ouros JewelsNov 19, 2025
We’re so pleased to hear that our communication kept you informed throughout the process. Your recommendation means a great deal to us, and we’re honored to have been part of your jewelry journey. Looking forward to serving you again.
Scott
Very easy order process. The jewelry is beautiful and exactly what I expected. Order came within a few weeks and my wife loved it!
Reply from Ouros JewelsNov 19, 2025
We’re delighted to hear your experience was seamless and that the jewelry brought joy to your wife. Thank you for trusting us to create something special. We look forward to crafting more memorable pieces for you in the future.
Matthews H.
Communication was great, I was kept updated every step of the way. Will definitely shop here again.
Reply from Ouros JewelsNov 19, 2025
We truly appreciate your feedback and are so glad that our communication made your experience seamless. It’s been a pleasure working with you, and we look forward to exceeding your expectations again in the future.
Jessica H.
Really struggled with working with Ouros. I ordered a pair of earrings for Valentines Day, and weeks passed with an excess of email communication but no product. It's now been almost a month and after requesting a cancellation - am stuck waiting for earrings I no longer need.
Reply from Ouros JewelsMar 15, 2025
Hello Jessica, We sincerely apologize for the inconvenience you've faced. To clarify, your order was placed on January 23rd, and we promptly sent a confirmation email with a 3D CAD mockup. We followed up with nine reminder emails and phone calls but didn’t receive a response until you requested cancellation. By then, production had already started, and we informed you of this. After receiving the diamond, we sent you a video of the finished product, which you approved on March 7th. Your order was shipped, and tracking updates were provided, but we haven't heard back since. We understand your frustration, and we hope this clears up any confusion. We're always here to assist you and remain committed to providing excellent service. Thank you for your understanding, Ouros Team
Sam
They lost my order so I have to wait another month to get what I paid for 2 months ago. I initially was disappointed, but It was not they fault, and they acted on the issue and made it so I would receive my product as soon as possible. They followed each step of the shipment and made sure I received it. Thanks to Dhruv I recommend.
Reply from Ouros JewelsNov 19, 2025
Thank you for your patience and understanding. We’re glad we could resolve the issue promptly and ensure your order reached you. Your recommendation means a lot, and we truly appreciate your trust in us.
Taylor
Great service and product
Reply from Ouros JewelsNov 19, 2025
Thank you so much for your review. We’re glad you’re happy with our service and product.
mohd F.
Don't ever go for interview at this company! They don't have any professionals who knows how to take interview! I give the interview for social media manager in this company and the person who take the interview don't even know about social media! Instead of talk regarding social media! They kept asking me for regarding my family background, wife, kids, father! And they have worst ever policy that you will only get 50% Of salary for first 2 month and remaining 50% salary they will release after 1.5 years ! Next day HR message me and told me you're not selected! I told her to give me the reason I am not selected and I also told her about the whole interview what happened in the interview ! But after seeing the text she didn't reply me and didn't give the proper reason of not being selected! I requested to all of you guys please dont work in this company and don't go for the interview! they have worst policies, not a single professional people in this company!
Reply from Ouros JewelsDec 10, 2025
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We take all concerns seriously and will review the points you’ve raised to improve our interview process. Our intention is always to maintain professionalism and transparency with every candidate. We appreciate your time and wish you the very best in your future opportunities.
Ashish J.
I ordered a custom item based on an idea I had, I contacted Ouros and described the ring I was looking for. With their suggestion I looked for images of rings with design elements I had in mind and provided them to Ouros. Based on a few pictures and my written description, Ouros turned around a CAD in 2 days that bought to life what I had in mind! I asked for a few small tweaks and they were made promptly and without hesitation. After finalizing the designing and putting down my payment, Ouros shared a rough timeline for producing the ring and kept me updated along the way with images and videos shared at a major halfway point. Once the ring was complete, they shared videos of the ring for me to check whether it matched the CAD. Mine matched perfectly and I approved its shipping. Order shipped the next day and was delivered a week later. I've now had the ring 2 days and haven't taken it off! I've worked with Ouros before on a different custom piece and they are my go to jeweler now. I also had my last purchase appraised for insurance purposes and the amount/quality of Gold and Diamonds was exactly as stated. High quality, genuine product and easy to work with. 5/5 stars!
Reply from Ouros JewelsNov 19, 2025
Thank you for sharing such a detailed review. We’re delighted your custom ring brought your vision to life and that the process was seamless. Your trust and continued support mean the world to us, and we look forward to creating more special pieces for you.
