Pearl De FloreReviews of pearldeflore.com

Flora was amazing at helping me with the issue I was having. She even reached back out to me after to ensure all was well. I really appreciated her professionalism and follow through. You all should take lessons from her on customer service. I have been in the customer service business for over 30 years and she was fantastic to work with.

Great Texture and results like no other. My wife and I are happy with the facial peeling and Eye stuff we got in Waikiki. Better than all the other ones we ever used so far. I can't wait to see you back in December, Aloha!

My experience reads like so many other ladies…negative! Ambushed off the street in Waikiki after eye cream was put on one eye that looked and felt amazing! Who doesn’t want to get rid of their wrinkles so easily right!! Purchased the syringe and received “freebies” then was coerced into a treatment to a laser facial from David whose story changed several times over the course of the treatment i.e where he lived/how long he was in Hawai’i for etc etc! The staff gave us no time to speak as they had their agenda and there was no swaying from it! Yes…we had every opportunity to leave but they are very pushy. The laser price first offered was $7200 but David somehow “found” a ripped box and offered to sell it for $1200…when we kept saying NO his attitude changed to very dismissive. I didn’t start using my purchase until we got home to NZ and am so very disappointed that it’s never ever given me the same tightness from the sample put on me. I am telling every single person who I know is traveling to Waikiki to avoid these people and to not be sucked into buying false promises like I did-very expensive lesson learnt!

I too as many other reviews got roped into buying the products. The started with complements and somehow got me in their store (street level at the Hyatt Regency Waikiki)I then got whisked into a "VIP" Room to try the facial thing. Seriously I was so scarred. I just wanted to get out of there. When I said I was on a tight budget being on holiday the so called owner kept pushing a reduced price. When I said no he just walked away. I paid $299 USD and told my next purchase would of the product would be the same price.i should habve been firmer but i was quite tired and let them get the beeter of me. The whole thing left me feeling sick after. I looked at the receipt and saw NO REFUND ALLOWED. I was floored. Please stay away from these people. I would be interested to know if it's actually legal to do that. I am from Australia and it is not legal! Being a franchise the owners of these products should have a say how they are sold. Shame on all. It's all about $$ and getting people when they are on a high travelling.

I was waking in Waikiki and a lady stop me show me the eye cream and the product work wonderful inside the store she offers a c serum in addition and I end up buying it for 300 dollar then she offer me the red light and blue light therapy. Where she offered a discount and offer me a two entire facial set treatment products and she put the items on in the bag but it was missing the eye serum or eye lotion and the facial soap. When I ask about it she started being aggressive so I have to go because I paid already and they mention that sale are final. I feel that they took it vantage of me, and they didn’t put those items in the receipt as they promised.

Somehow my order was shipped, then lost. I sent a message to customer service and they resent it through a different carrier. it arrived on time and contained some lotion and cleanser that I did not order! AWESOME11

Initially I had complaints about the way a sales associate seemed to pressure me, which made me leave the store without even trying the products, or purchasing anything. However, because of this disappointment and the fact that Pearl De Flore reached out to me, I believe that this is a stand-up company that stands behind their products. Happy to say I did eventually try the products and so far very pleased. The Noir Instant Treatment is amazing. Botox without the botox!! And the eye serum and cream are very hydrating. Haven't used it very long, but I'm impressed so far. I think we have some winners here.

Edited 5/24/23. Fernando replied to my email and was very helpful. The customer service for this company is wonderful. I do love the product very much and it is unfortunate that the salesperson who sold it to me in Las Vegas gave me inaccurate information, but that is not the company’s fault. Edited 5/18/23 I received an email from Fernando from customer care. He asked me to reach out to him. I sent an email and am waiting for a reply. Will add more after my interactions. I purchased the noir syringe in Las Vegas. The salesperson was quite pushy to get me to try the product. After she applied the product to my eyes, I saw immediate results. She then said the syringe should last 2 years. I decided to buy the product due to the results and how long it would last, despite the hefty price and the aggressiveness of the sales person. After returning to my hotel room, I looked closer at the syringe. The amount of he product is only .42 ounces (12 grams). The size of the syringe is deceiving. I don’t know how that small amount will last 2 years even if I only use a tiny amount daily. I feel like the sales person lied to me and I am extremely disappointed.