Irene F.
Ripping of senior citizens
Went in to pearl de flore in augusta ga at the augusta mall and they talked fast and I was told when I bought product paid half the other half I was to pay in 30 days did not realize that they keep card on file and charged my card February 3 when I called about charge on card I was informed that I signed a layaway contract but the definition of layaway is you pay and then when it is paid off you get product well that is not how they do it they take your money using the same credit card and I was told by manager that was how they do business was not going back to pay and get product but no they shipped it to me took it back to FedEx to return manager at store told me I had to find package before they would refunded my money giving your company a bad reputation doing all this under handed business hanging out at mall even had mall cop call on me a 63 year old disabled woman they should be ashamed of their self they are selling your products so I thought you would be interested in there business practice
Reply from Pearl De FloreApr 27, 2023
Hello Irene, Thank you for your feedback, I am really sorry that you went through this experience with one of our authorized retailers. I will be very happy to look into this. Since all of our authorized retailers are independently-owned third-party entities authorized to resell our products, we do not have involvement in their different business policies. While we mostly receive great feedback for all of them, every once in a while we hear about an experience that is not so great. We take into consideration every feedback we receive from our customers in order to decide who we continue to do business with, and we will definitely use yours. I would like to have more details regarding your experience and look into it personally. Please contact me directly at [email protected] and I will be glad to further assist. Best regards, Fernando. Pearl de Flore Customer Support. [email protected]



