Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Darleen H.
Everything was simple and smooth. Communication was excellent and customer service was impeccable!
Reply from PuppySpotDec 29, 2025
We're happy to hear that your experience was simple and smooth. We appreciate you acknowledging our excellent communication and customer service!
Karla R H.
Of course, the staff got right back to me when I wanted to buy a puppy. After I bought the puppy, the info regarding his type of food was wrong. I also contacted them about making sure I received his medical records, and they never got back to me. But did continue to try to sell me stuff. On the positive side, my puppy is adorable and appears to be healthy. I think he came from a good small breeder, thank goodness. But then I paid a fortune for him. My advice is to take a close look at the puppy parents and try to determine if the puppy was raised at home in a good environment. The second is not necessarily easy to do. The pet transportation service I was referred to did a good job.
Reply from PuppySpotDec 29, 2025
Thank you for sharing your feedback and for taking the time to outline both the positives and areas of concern. We understand how important clear, timely information is after bringing a puppy home, especially regarding care details and records. We’ve attempted to reach out but haven’t been able to connect yet, and we’d appreciate the opportunity to address your concerns directly. We’re glad to hear your puppy is doing well, and we’re here to help whenever you’re ready to connect.
Beth
No updated pictures in 4 whole weeks . All emails were pushing their pet insurance. Pet was supposed to be transported to my home, but the carrier refused to come within 2 hours of the home. Transporters communicate in the middle of the night. Transporters were hours late. Very late in the evening. My dog was very ill upon arrival.
Reply from PuppySpotDec 29, 2025
Thank you for sharing your feedback—we appreciate you taking the time to let us know about your experience. We understand your concerns around updates, communication, transportation timing, and your puppy’s condition upon arrival. We appreciate the chance to speak with you and better understand your experience. We’re here if you need anything further and encourage you to reach out if there’s additional support we can provide.
Cathy
We received our puppy when expected. Communication is great. This is my second dog from them. First was 10 years ago and I was very nervous doing this on line. Wasn’t sure I would get what I picked. I was pleasantly impressed both times!
Reply from PuppySpotDec 28, 2025
We're happy to hear that the puppy arrived as expected and our communication was helpful. It means so much to us that you chose us again after 10 years! We appreciate your trust.
Ray
Little Riley loves her home and is full of so much energy and she listens very well when it comes to learning! She’s such a joy to be around! Puppyspot really helped bring home a new member to the family
Reply from PuppySpotDec 28, 2025
We're so happy to hear that Riley has brought so much joy to your family! It's wonderful knowing we could help you find such a perfect new member. Thanks for sharing!
Ted M.
I didn't get updated pictures. Too much how to raise dogs info. Regarding pictures,I don't do instagram I'm not technically you send useless info and no pictures. Puppy was traumatized and stinky but your guys were on time
Reply from PuppySpotDec 29, 2025
Thank you for sharing your feedback. We’re sorry to hear that the information you received didn’t feel helpful and that you didn’t receive the photo updates you expected. We’ve tried reaching out but haven’t been able to connect yet, and we’d welcome the opportunity to address your concerns directly. We’re glad to hear delivery was on time, and we’re here whenever you’re ready to connect.
Susan B.
The experience was smooth. Well informed about to expect.
Reply from PuppySpotDec 28, 2025
We're glad you found the experience smooth and well-informed. Thank you for your positive feedback; we appreciate it.
Lucy A.
Great experience. Staff well educated . Shows efforts from staff. Good experience on delivery. I am very happy with my new baby.
Reply from PuppySpotDec 28, 2025
We're happy to hear that you had a great experience and that you're pleased with your new baby! We appreciate your positive feedback regarding our team's efforts and the delivery.
