Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Marilyn
Puppy Spot employees were exceptionally helpful!!!!
Reply from PuppySpotJul 23, 2024
We are so happy to hear that you had a positive experience with our team! We strive to provide excellent customer service, and we are thrilled that our employees were able to assist you.
Rolando C.
Puppy spot And premiere pet. They are too company, very reliable and easy to communicate With Premier pet call last the night before told us that they were in route with our New puppy, Eleanor gave us instruction where to meet them and they may be arriving earlier than the time that was set for the day. Will call us and let us know and sure enough they arrive two hours earlier than the set time they called us to let us know that they were there with our new puppy I informed them that I was running a little behind schedule. They told me not to worry to take my time and they will see us when we get there. It was a very happy moment to see our new puppy and premiere pets they were very polite very nice , I would recommend them to everyone. Thank you so much for a wonderful experience.
Reply from PuppySpotJul 23, 2024
We are so happy to hear about your positive experience with our company. It's wonderful to know that you found our team reliable, easy to communicate with, and that they made your puppy's arrival a happy one. We appreciate your kind words and are thrilled that you would recommend us to others.
Audrey K.
Great customer service. Awesome company, and transport company. Used both twice. Communication by both is fantastic, always knew what was happening and when. Great follow through.
Reply from PuppySpotJul 23, 2024
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our customer service and transportation services. We strive to provide excellent communication and follow-through, and we are glad that you found it to be so.
Holly O.
The sales had great follow through. Initial sales agent Lynne Delgado was helpful and not pushy. She immediately addressed a few questions regarding transportation that I had after the sale, and the follow through from her and Premier Transport (Jared)was quick. Premier Transport is also a very reliable company that my friend and breeder uses with great success. The initial contact from Jared and Travis was perfect. Nate and Gary were the drivers and kept us in the loop during transportation and an accurate arrival was enjoyed by all. They were kind and treated the puppy's and the people with respect. Our 5 month old puppy arrived obviously nourished and watered as her output was very normal. We thank them for this. We are 100% satisfied with Premier Transport and the support staff involved.
Reply from PuppySpotJul 23, 2024
We are thrilled to hear about your positive experience with Premier Transport. It's wonderful to know that you found the sales team helpful and that the transportation process was smooth and reliable. We appreciate your kind words about our drivers, Nate and Gary, and their dedication to providing excellent care for your puppy. We're glad you are 100% satisfied with our services.
customer
My first experience with Puppyspot was not good. I chose and paid for a puppy and 2 days later was told she had been sold outright by breeder. They should have put her as found a home, not available. I then picked another puppy and after plans to pick her up had changed at my request, I picked her up 7/18/24. Representatives for the breeder, Sarah and her husband Andy could not have been any nicer. Thank you to them for bringing me my beautiful little mini longhaired Dachshund.
Reply from PuppySpotJul 19, 2024
We appreciate you taking the time to share your experience. We understand your frustration with the initial situation regarding the first puppy. We strive to provide accurate and up-to-date information about our available puppies. We're glad that you were able to find another puppy that you love and that Sarah and Andy were able to help make the process smoother. We value your feedback and will use it to improve our services.
Lora A.
Everything seemed to go great until my puppy tested positive for two intestinal parasites the very next day after arrival. I’m concerned that either the breeder and/or vet did not do a thorough check before delivery or the carrier did not do a good job of keeping her away from other dogs or infected crates.
Reply from PuppySpotJul 23, 2024
We are so sorry to hear about your puppy's condition. Regretfully her arriving with a parasite and upset stomach is not an uncommon condition for puppies. It's in part why we created the 10 Year Health Commitment to be able to provide new owners with a window of early financial support should a puppy need veteranarian care. Please give us a call at 866-306-6064 to arrange that. Thank you for your patience and understanding.
Jay S.
Very easy process from start to finish. We almost got scammed trying to buy a puppy off of Facebook. We are so glad that we found Puppy Spot. The delivery process was also as promised.
Reply from PuppySpotJul 19, 2024
We're thrilled to hear about your positive experience! It's wonderful that you found Puppy Spot and were able to avoid a potential scam. We're glad that our delivery process met your expectations.
Roseanne and Steve E.
Puppyspot made the whole process so easy; they were quick with answers to questions and kept me informed every step of the way. Mayo was/is all he was described to be and we are off to a great start in life together. I will recommend Puppyspot to everyone we know!
Reply from PuppySpotJul 19, 2024
We are so happy to hear you had a positive experience with us! It sounds like you and your new puppy are off to a great start. We strive to make the process of finding your perfect pup as seamless as possible, and we're thrilled that our service met your needs. Thank you for your kind words and recommendation!
