Quest DiagnosticsReviews of questdiagnostics.com

I walked into the Quest in Prosper. I didn't realize they were about ready to close. The gentleman who waited on me went above and beyond to help me get my blood work done!

A few months ago my doctor ordered some lab tests which I had done by Quest. The most important ones were left off the report to the doctor of which she informed me. I called Quest's customer service to explain this, the agent apologized, and said I should call the local office and remind them to include those lab tests. The agent then said I wouldn't be charged for those tests because it was their error in not including them in the report. She said she was making note of this to send to her supervisor. Well, a couple of weeks later, don't I receive a bill for those tests! I called Quest's customer service and they said they had no record or notes of an agent stating the fees would be waived due to their error. They were quite rude about it. I told them I wouldn't pay the bill because the first agent said I didn't have to. They said that I had to pay. I told them it was the principle of the thing, I was originally told I wouldn't have to pay the bill because they forgot to include the most important tests in the report to the doctor. It was only after I called that they did. I keep receiving bills from them and each time I call regarding the above they say they have no record of an agent stating the bill would be waived. I even give them the agent's name and they still insist I must pay. Most of them definitely need to learn how to treat customers. I would pay it gladly but the first agent said I didn't have to because it was their mistake in neglecting to include the tests in the report to the doctor. The doctor's receptionist even called and they state they have no record of the call. I was even on speaker phone when she called! What happened to the customer's always right?! A very poorly managed company! Still deliberating as to whether I should write an actual letter to the corporate office. It probably wouldn't do any good because they seem to be very uncaring. I plan on never using Quest Diagnostics again and cannot recommend them to others.

Got a covid nasal swab test. Took 24 days to get results.

I went online today to see how much time the wait time would be, Quest website said 6 minutes. I drove the 2 minutes down the block, I walked in and the lady that works there said there is an 1 hour and 20 minute wait time. People were everywhere, definitely not a safe place to be with Covid. The time on their website is NEVER correct, not even close. DO NOT GO BY THEIR WEBSITE WAIT TIME!!!!!!!!!!

One word : horrible! I've schedule appointment 3 weeks prior . after I've signed up and waited for 1 1/2 hr still nobody called me. nobody at the front desk, there's no one to talk to. very rude phlebotomist. when I've asked why people getting inside before me Judith just brushed me off and then another worker did the same. worse experience of my life ! do not go there !

Had an appointment for a itinerary drug screen.. Had to go to the bathroom very badly.. someone offered to switch appointments with me and they said no as it goes by a cue.. come on.. they could’ve let me go before him.. sitting here in pain as I wait.

Tests results do not come back for 4 days fastest...my wife never got hers 6 days later...stuck in hotel room in hawaii 6 days...customer service told me both test (I called day 3) they told us 24 hours you will be good! 6 days later no test results for wife...so on her birthday, the reason we came out, we checked out 2 days early... because no test results after being promised...on web site 2-3 day turn around...6 days later (oh, did test same place, same time, same car) no test results! No customer service on weekend, left message after message on site..no response...so..I am going to start a class action lawsuit on quest, already talked with 30 others on line same situation...class action should be filed by anyone who was promised a test results and got stuck paying hotel fees for being locked in a room... FYI even hawaiian police came to rooms to make sure we did not leave! Quest has screwed many on flight cost, hotel cost,... We must take action against folks that lie and collect our money then screw us for thousands of dollars in cost...just to make them richer! Anyone who had this issue, do not sit on your hands...take action! I will be contacting lawyers when I land...if you see class action lawsuits for them, jump on it! We can't have rich folks taking our money and laughing at us, they knew they could not get the test done on time...they just want millions to be sucked in!

We've applied for bloodwork on the website for Saturday morning. The Kensington,CT site.This place changed its hours but didn't update its website or contact us about this change. If they only knew that it takes very long for my client to get ready. She's on O2 and walks very slow with a Walker.