Excellent
Based on 571 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Replacement Lens Express (replacementlensexpress.com) has 571 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
571 approved reviews, newest moderated first
Hunter
Quick and easy
Reply from Replacement Lens ExpressSep 29, 2025
Hello Hunter Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you found our service quick and easy to use and that you love your new lenses. I look forward to seeing you again soon. I hope that you have a wonderful fall season. Sincerely, Jennifer
Mark C.
They received the old glasses (2 pair) on Thursday, shipped them back on Tuesday and I got them 2 days later. Very fast service. And the lenses seem to be of no less quality than the high-end boutique that quoted me $850 for one pair of replacement lenses.
Reply from Replacement Lens ExpressSep 16, 2025
Hello Mark Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you found our service easy to use and that you love your new pairs of progressive lenses. I look forward to seeing you again soon. I hope that you have a wonderful week. Sincerely, Jennifer
RLyle B.
Easy process, with more than adequate instruction. My glasses were returned in a purpose built, safe package, in perfect condition. It took less time than advertised. There were a number of process updates sent along with a shipping tracker once underway back to me. Excellent value at significantly lower cost than widely advertised brands.
Reply from Replacement Lens ExpressSep 15, 2025
Hello Rlyle, Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you found our service easy to use and that you love your new bifocal lenses. I look forward to seeing you again soon. I hope that you have a wonderful fall season. Sincerely, Jennifer
SallyG
I found exactly the frames, for my new prescription sunglasses, that I wanted! I used the online ordering process and my new frames arrived in a timely fashion and my lenses are currently being made. I had not found any frames I wanted and you had exactly what I was looking for. Your service was a smooth process. I am very happy. SallyG
Reply from Replacement Lens ExpressAug 29, 2025
Hello Sally, Thank you for taking the time to review your recent order with RLE. I am happy to hear that you found our service easy, fast and reliable. I am trilled to hear that you love your frame . I look forward to seeing you again soon. I hope you have a wonderful holiday weekend! Kind Regards, Jennifer
Ook J.
Excellent fast service with perfect craftsmanship.
Reply from Replacement Lens ExpressAug 18, 2025
HI OOK Jai, Thank you for taking the time to review your recent order with RLE. I am happy to hear that you found our service fast and reliable. I am trilled to hear that you love your new prescription lenses. I look forward to seeing you again soon. Kind Regards, Jennifer
I E.
Superior service and technical competence. RLE received a 3rd party frame and worked with me to make the process smooth and the results dead right.
Reply from Replacement Lens ExpressAug 11, 2025
Hello I Ekhaus Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you found our service easy to use and that you love your new lenses. I look forward to seeing you again soon. I hope that you have a wonderful summer. Sincerely, Jennifer
joseph W.
Good.job very nice
Reply from Replacement Lens ExpressJul 23, 2025
Hi Joseph, Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you love your new lenses. I appreciate that you chose RLE for your replacement prescription lenses. I hope you have a wonderful summer and look forward to seeing you again soon. Sincerely, Jennifer
Janet G.
Excellent customer service. It did take longer to receive my frames as they had to order them so they weren’t in stock at their facility. Otherwise I’m very pleased with my purchase and received exactly what I needed.
Reply from Replacement Lens ExpressJul 14, 2025
Hello Janet Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you love your new frame I appreciate your patience with the longer than normal wait time for your frame to be delivered to you. I look forward to seeing you again and hope that you have a wonderful summer. Sincerely, Jennifer
