Excellent
Based on 779 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rick Case Automotive Group. Since 1962. Car Dealerships In Florida, Georgia, and Ohio.
Rick Case Automotive Group (rickcase.com) has 779 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
779 approved reviews, newest moderated first
Consumer
The issue was just partially fixed. The friction feeling continues to happen when maneuvering slow motion turning left
Reply from Rick Case Automotive GroupMay 4, 2021
Hello! Thank you for reaching out to us. At your earliest convenience, please contact our service director, Alberto Luaces, so we can correct the situation. He can be reached at [email protected] or (954) 903-5500, ext 5561. Thank you! Sincerely, the Rick Case Volkswagen Team
Tim B.
The overall experience was really good. Everyone was very attentive and efficient.
Reply from Rick Case Automotive GroupMay 3, 2021
Thank you for taking the time to share your feedback with us, Tim. We are glad that you had a positive experience and we look forward to you visiting Audi Gwinnett again soon!
Ada
Great experience.
Reply from Rick Case Automotive GroupMay 3, 2021
Thank you for providing us with feedback regarding your recent experience with our dealership, Ada. We look forward to working with you again in the future! Sincerely, the Rick Case Volkswagen Team
Miguel K.
I had to come back to get a top console reinstalled/replaced since they had to order the part the first time I was there. They ended up just reattaching the original part, making the second trip a waste of time. There was still glue residue in the console that was not cleaned, and pieces of tape thrown around the car from the repair. Very disappointed in the quality of the service.
Reply from Rick Case Automotive GroupApr 29, 2021
Hi Miguel! Thank you for taking the time to write to us. Our service director, Albert Luaces, would like to discuss what happened. Please contact him so we can make it right. He can be reached at [email protected] or (954) 903-5500, ext 5561. Thank you, Rick Case Volkswagen
Bob V.
Tony did a great job helping to get my 2016 Pilot repaired. I will definitely return next time I need service
Reply from Rick Case Automotive GroupApr 28, 2021
Thank you for taking the time to share your feedback with us, Bob! We are glad that you had a positive experience and we look forward to you visiting Rick Case Honda Davie again soon!
Luis
Melvin was great
Reply from Rick Case Automotive GroupApr 22, 2021
Thank you for the review, Luis. Our dealership is pleased to serve you and we appreciate your business. We look forward to working with you in the future! Sincerely, the Rick Case Honda Davie Team
Rocio
The service team is the best I went with an emergency with the maintenance early morning and they took of care of everything, I’m very satisfied
Reply from Rick Case Automotive GroupApr 22, 2021
Hi Rocio! We’re happy to hear that we were able to meet your expectations and that our team provided you with excellent service. Thank you for your feedback! Sincerely, Rick Case Honda Davie
Lisa S.
I leased a car from VW@ the end of lease I wanted to purchase the car for my daughter. Rick Case made the transition easy even though the initial purchase was not through them. Thank you !!
Reply from Rick Case Automotive GroupApr 20, 2021
Thank you for taking the time to share your feedback with us, Lisa. We are glad that you had a positive experience and we look forward to you visiting Rick Case Volkswagen again soon!
