Bad
Based on 325 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
325 approved reviews, newest moderated first
Cynthia
THIS COMPANY SHOULD BE SHUT DOWN. THEY TAKE YOUR MONEY AND DO NOT SHIP THEIR PRODUCT. THE BBB SHOULD LOOK INTO THESE GUYS. I ORDERED A CAP FROM THEM IN OCTOBER, 2022 AND THEY KEEP TELLING ME THEY ARE HAVING DELAYS (5 MONTHS LATER??) BUT REFUSE TO GIVE ME A REFUND. TOTAL SCAM
Janine C.
The worst customer service that I have ever experienced. DO NOT ORDER DO NOT WASTE A PENNY with this company. I love my shower caps from Amazon, 4 great shower caps for $14. If I ever get a response or my money back from this company, it will be a miracle. I guess I will just write it off for a lesson learned.
Laura S.
I guess I’ll add my review to the pile. I ordered a shower cap a couple of years ago and LOVED it. Ordered another 5/2022, and never received it. Actually forgot I had ordered it. Ordered two more shower caps in November 2022 as Christmas presents, but never received them. I have sent multiple emails with either no response or a vague response. I reached out via direct messages on Instagram and did get a response there with same explanation as others and new order numbers issued. This was coming up on a month ago and I still have not received any of the three shower caps. I’m going to give it probably another couple of weeks and then try to cancel the payments via American Express. Very disappointed, because the first shower cap I bought a couple of years back was fantastic.
yineman
Horrible company. Ordered in October 2022, have yet to receive my showercap. How can this happen? They literally steal your money. Don't be fooled! Negative stars!
Reply from The Patented Original SHHHOWERCAP®Apr 10, 2024
Hi, Claire! We're so sorry that your order was impacted by our competitor's nefarious behavior and the extenuating circumstances of last year. We're dedicated to making this right for everyone and your order will be to you in 7-10 business days.
Erin V.
Similar story as most. Ordered my cap in August 2022. As I was waiting, I moved states in October. Needed to update my address. Took forever for someone to even respond to me. Got a story how they are a small business and just switched ordering systems and my order “didn’t transfer.” I was annoyed at first but thought ok small business, trying to start up. I’ll let it slide. (This was before I read any reviews). Fast forward to December. Still no cap. Now I’ve read all the reviews and similar stories. I started demanding my refund. The responses for those came quick but no refund. Responses that they are working to correct the situation and I’ll get a tracking number soon. I figured I just lost out on my money. The cap arrived yesterday 3/1 after 6 months of waiting with a note stating how they appreciate my patience. But nothing more than the cap and a note. For making customers wait 6+ months for a product and to make them feel as if they’ve been scammed something else could’ve been added to the order. A $5 gift card for coffee, samples of shampoo, etc. Something, anything that made it seem like they were really apologetic about their horrible service. It would’ve been one star review but I did receive the product and it is great quality. But their customer service ruins it. Edit: I had a voicemail from Shhhowercap, I did reach back out and left a voicemail on their end, but have not spoken to them. As mentioned their product is great and of great quality. I do use it every non-hair wash day and recommend it to everyone but I'm still a little sad over the shipping and customer service at the beginning.
Reply from The Patented Original SHHHOWERCAP®Apr 10, 2024
Hi, Erin! We just tried giving you a call personally. We care so much about this experience and making it better for all customers. We are so upset about the impact to our Small Business at the hands of a very specific competitor and just very glad that we've been able to survive the other side of this. With learnings and lessons that will make us stronger as a company and as a team. If you can find it in your heart to modify the review to only what we're left with - which is the best patented shower cap Innovation on the market - we'd really appreciate it. And, the first to market top tier quality that spooks the knockoffs into crazy behavior like what caused this in an effort to deter our continued success. Wishing you all the best! And, looking forward to future (fast shhhipped) orders together.
Trish B.
Same story as everyone else. I ordered 2 showercaps last October and it's now March and I still haven't received them. I get the same excuses through emails as everyone else. I have also never received a refund after asking several times. This is called stealing. It was also shady that they charged my card at the time of the order was placed instead of when it was shipped like most reputable companies do.
Miranda
Ordered May of 2022 and never received the cap. I've been emailing for months and got some BS claim that they redid their ordering system and my order slipped through the cracks but they are working on getting it out to me soon. Have never gotten a tracking number or a refund, I've left multiple reviews on the website but you know can't look at reviews. I've only gotten very generic reviews from the company and there isn't a phone number or anything to call on their website, just a basic customer service email. I don't think I'll ever see that money or shower cap. AVOID AT ALL COSTS. Update: 2/2/2024: I got an email saying that my order has shipped. I almost didn't believe it because I had resigned that I made a bad purchase and would never see this resolved. Keep in mind I ordered this May of 2022 and was promised like 3-5 day shipping. I moved out of state (600 miles from the delivery address to be accurate) in the fall of 2022, and had emailed them to ask them if they were going to ship it, and if they could change the address on it. They said no, nothing can be changed and frankly they weren't even telling me they were going to ship it so, again, just told myself I made a bad purchase and will not be ordering from them again. Luckily, the address I used was my parents because at the time I bought this to start hair treatments for my wedding in the fall and that's where I was having my wedding items shipped. I told my parents to keep an eye out for it and we'll see if it even comes. Update: 2/7/2024: I get an email saying a package has been delivered. My dad texts me and tells me I get a package at their address. Again, I live 600 miles away at this point and do not get back there often. I am going back at the end of April and will update if its actually what I ordered. Update 4/12/2024: I got an email saying that I needed to "add information" so Shhhowercap can verify my experience with them, lest my review get taken down. Gave them my original order number, the order number they used when they cancelled my order in December and created a new order that didn't ship until 02/2024 and a phone number. I am expecting a call like so many other reviewers asking to update my experience. I am in disbelief. Almost two years went by since I ordered and it was delivered to me. ALMOST TWO YEARS. No refund, no response to any of my emails except for the stock "we are working on it." I have not lived at that address in 1.5 years and my name has also changed since then. I just - am stunned. And now they want to engage and "make everything right". I was lucky - the address I used was one that was permanent for someone I knew. But what if it hadn't been? What if I had shipped it to my old apartment? This is just a terrible way to do business. Will update if they reach out after providing information.
Reply from The Patented Original SHHHOWERCAP®Apr 12, 2024
Hi, Melanie - we're so sorry that your order finally arrived to the wrong address! And, for the nonsense you had to experience given the events of last year. We just tried calling you personally and look forward to smoothing this over for you. Happy to ship one to your correct address in the mean time so you dont need to wait to visit your parents house for your SHHHOWERCAP! Let us know, we can discuss all options and what's most beneficial to you - when you give us a call back to the VM our Founder + CEO just left you. Have an amazing weekend!
Juhls C.
I wish I had read these reviews before ordering! I ordered a showercap back in 2020 and was delighted with it. It got destroyed in the dryer at Christmas so I ordered a new one. It's been 1.5 months, multiple emails and no updates other than an automated response saying "unfulfilled". Clearly they're just scamming people now by taking money but not fulfilled ANY orders. Their social media is locked down so no one can even comment to warn others how bad it is.
