Great
Based on 97 reviews
SkiEssentials4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our motto of “Gear for Skiers by Skiers” is about as real as it gets. We’re not some city shop that’s nowhere near a mountain; we live and play in the heart of the Green Mountains in Stowe, Vermont. We have access to the best terrain and snow on the east coast, and we take full advantage of it. We actually get on the skis we sell to ensure that you find the proper setup for you. Based in Stowe, Vermont, SkiEssentials.com has come a long way over the years. Starting out 30 years ago as Bedside Tuners, a small tune shop in Stowe, the company grew to become what are now Pinnacle Ski and Sports and Inner Bootworks. The online business was a logical next step, and we made our first online sale in the basement office of our brick and mortar store in October of 2004, and we haven’t looked back since.
SkiEssentials (skiessentials.com) has 97 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
97 approved reviews, newest moderated first
Joel H.
We would give these folks 6-stars if we could. From the first phone contact they worked to get my wife and me the right gear and quickly. They really understand customer service. When some of the order was not in stock (this gear is selling super fast) they worked to upgrade our order, and at no additional cost. When does that happen anymore - maybe only in Stowe Vermont!!! We love this shop.
Kathy F.
I am so happy to have found SkiEssentials.com! Not only did I get the best deal on skis, bindings, and poles, the bindings were mounted for free and everything was shipped quickly (even in these COVID times). Not only that, when I emailed to check on my order, I actually got a reply back right away giving me a delivery estimate. And when I called the customer service number, not only did a very nice human answer the phone, he looked up my order and gave me the information I needed. (I was anxious as planned on skiing soon). You must check out this wonderful company!!!
David P.
I highly recommend purchasing ski equipment from Ski Essentials or Pinnacle Sports in Stowe Vermont. I don’t buy ski equipment very often but when I do I want to demo the skis first. After I tried out a pair of Rossignol 94 TI 173's that I rented from Pinnacle Sports, I decided to purchase them through their sister company Ski Essentials. I had somewhat of a convoluted proposal for the purchase of these skis because I wanted to combine three credits that I anticipated having with Pinnacle Sports that I wanted to apply to the purchase of the skis. I sent an email to Ski Essentials with my proposal regarding the credits which included an item I had yet to return. Mike at Ski Essentials made the deal incredibly easy and reminded me that there was an additional sale taking another 10% off what was already a very reasonable price of this discounted 2020 ski. Mike did not wait for me to return the item before giving me the credit. He then arranged to bring the skis up to Pinnacle Sports the next day where I was able to drop off my boot to have a binding adjustment and safety check performed at no additional charge as well as returning the item for the credit I had already received. So, whether you are in Vermont, Colorado, California or anywhere else I encourage you to shop first at Ski Essentials. There is free shipping on any orders over $49 and as far as I can tell they have the cheapest prices in the country.
Ashley G.
Absolutely amazing customer service!! These folks are so great at what they do! Super knowledgeable and helpful. I ordered the wrong size boots and they helped me remedy the mistake post haste. Definitely would recommend shopping here!
Eric
I recently purchased a pair of Volkl skis from SkiEssentials.com. Although i have not yet had an opportunity to use them, I expect that I will enjoy them when I do. Unfortunately, the skis were shipped with a block of foam attached to the top face of each ski, apparently to protect them during shipping. Unfortunately, it was impossible to remove the foam without leaving behind an extremely gummy adhesive. I contacted SkiEssentials.com to ask how to remove the adhesive. They recommended using rubbing alcohol, which did not work well at all. It took me approximately 1 hour using the alcohol to loosen and eventually remove the adhesive. While SkiEssentials.com did apologize for my experience, I was disappointed that this occurred in the first place and wasted so much of my time. I gave SkiEssentials.com a try, but will make my future ski purchases elsewhere.
Sean O.
Purchased skis on Monday with the help of customer support (John). Of course the next day a deal for 20% off the entire website. Reached out to John to see if they would honor the additional savings...DONE! Well played Skiessentials.
Paul V.
Just purchased a pair of skis from Ski Essentials. I had a few questions about the transaction. Mike, the customer service rep I worked with was great. Every once in awhile you get to buy things from companies that take service seriously and this is one of them. I definitely recommend buy from them.
Susan W.
I was a first-time buyer of XC skis with many questions. I received excellent advice in terms of choices for my intended use, as well as spot-on sizing help. My skis arrived quickly and now all I need is snow! SkiEssentials was a pleasure to work with and I highly recommend them.
