Great
Based on 97 reviews
SkiEssentials4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our motto of “Gear for Skiers by Skiers” is about as real as it gets. We’re not some city shop that’s nowhere near a mountain; we live and play in the heart of the Green Mountains in Stowe, Vermont. We have access to the best terrain and snow on the east coast, and we take full advantage of it. We actually get on the skis we sell to ensure that you find the proper setup for you. Based in Stowe, Vermont, SkiEssentials.com has come a long way over the years. Starting out 30 years ago as Bedside Tuners, a small tune shop in Stowe, the company grew to become what are now Pinnacle Ski and Sports and Inner Bootworks. The online business was a logical next step, and we made our first online sale in the basement office of our brick and mortar store in October of 2004, and we haven’t looked back since.
SkiEssentials (skiessentials.com) has 97 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
97 approved reviews, newest moderated first
Andy I.
Two year old skis barely used due to Covid. Skis delaminated at the bindings. Pay worked with the manufacturer to have them replaced no cost. Immediately shipped this years model to me - no cost. That! was outstanding customer service! I’ll be back! As will my friends!
Omnitouch B.
I waited 4 days after ordering to email to see when item woudl ship. I was told a few more days. I waited a week send another email. Took 4 days for a response of the item is sold out. So if I didn’t email them how long would they have waited? The same sales person apologized offered me to exchange. So I did. They waited 3 days to respond to the email stating because I ordered through PayPal I would need to cancel the order for the exchange. The. They ghosted me. Nothing no exchange just a complete waste of my time.
Gary
I ordered 2 pairs of skis and poles. One set arrived damaged. I snapped a picture and sent to them by email Spoke to Mike and within 30 minutes they told me they were mounting a new pair of skis and sending them out which I received today that were in great shape. I was very happy with the overall process and experience.
Lee D.
No Hassle returns means customer pays and they don’t accept USPS. It cost me $33 to send back a pair of sneakers that didn’t fit via UPS
MAX V.
They will argue with you but after all will send you everything correctly. The product is great. Customer service is not.
Jaclyn
Stellar service! Mike was very accommodating... would absolutely make future purchases with Ski Essentials!
KD
I purchased a back country xc ski package with SkiEssentials in early August 2021 after conducting major research online to find specific components. SkiEssentials had all three components I was looking for in a single package AND for a very reasonable package price. With supply chain issues and shipping issues blah blah blah, I had a pretty low bar of expectations for product availability and service. SkiEssentials crushed it--despite three months of waiting (not their fault) I got the whole package in time for my first outback trip. With every fevered email I sent requesting information and status, these folks always responded faithfully within 24 hours whether there was new information or not. I really appreciated the reassurance that I was on their radar while they awaited delayed products. I would definitely buy from them again and will recommend them to family and friends.
Salvatore
I was starting to believe customer service was a thing of the past. This year I've had to make several big purchases in a variety of different industries, and I've been disappointed time and time again. I can't even count how many stores I've walked out of and swore to never return. When it came time to purchase some ski gear after a long hiatus from the sport, I expected more of the same disappointment and figured I was on my own. I had a few bad experiences with local brick and mortar stores and web retailers, but then I fortunately stumbled upon SkiEssentials.com and their reviews. They were so fantastic I reached out to them for advice regarding gear and they (Mike A. in particular) have been nothing short of spectacular. I'm on my way to building up my arsenal and can't wait to get back on the mountain.
