Excellent
Based on 245 reviews
SmartCruiser.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560)Follow Us: Facebook: https://www.facebook.com/SmartCruiser/Twitter: https://twitter.com/smartcruiserInstagram: https://www.instagram.com/smartcruiser/YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
SmartCruiser.com (smartcruiser.com) has 245 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
245 approved reviews, newest moderated first
EDMOND
the experiences have been very good in the past two (2) years.
Reply from SmartCruiser.comMay 11, 2021
Thank you for your feedback. We are glad you are pleased with the service. Certainly 2020 has been a challenge, but we are here continuing to provide great service and value to our clients. We look forward to planning your cruise vacation for years to come
Richard P.
I have been using SmartCruiser for years. Hands down the best deals available. I don’t even check. Do yourself a favor, book through SmartCruiser and enjoy the peace of mind that you got the best deal available. I do !
Reply from SmartCruiser.comMay 11, 2021
Thank you for your feedback and wonderful endorsement! We strive to provide great value to our clients. We appreciate your loyalty and look forward to planning your cruise vacations for a long time.
Lee A.
We have been dealing with Kim T. for years and have always found her to be responsive, professional, and friendly. Kim is one of the rare agents anywhere who actually answers the phone if she is not otherwise busy, Your incentives are hard to beat and we're very satisfied.
Reply from SmartCruiser.comMay 11, 2021
Thank you for your feedback. We are so glad you enjoy working with Kim. She's a valued member of the team. We appreciate your loyalty. We strive to provide great value and service and look forward to continue planning your cruise vacations
Galen
Kim is great. Always helpful
Reply from SmartCruiser.comMay 10, 2021
Thank you for your feedback. We appreciate your loyalty and the opportunity to continue planning your cruise vacations. We agree Kim is Great!
EUGENE B.
This has been a challenge due to Covid-19 scheduling a cruise. The first cruise scheduled was a 7 day Alaska inside passage cruise that was canceled due to Covid-19. Now we have gone through getting credits, refunds and scheduling another cruise. Through all of this we have been helped by Patti Hernadez from Smart Cruiser. Needless to say it has been a challenge but Patti has been a bright spot through it all and has helped cancel, get credits and refunds as well as scheduling another cruise that will hopefully take place this coming November. Without this assistance this could have been much worse than just frustrating as it has been working with the cruise line. Thanks Smart Cruiser for having such great personnel to help us
Reply from SmartCruiser.comApr 24, 2021
Thank you for your feedback. It certainly has been a frustrating year! It's nice to read the appreciation of all the efforts our travel advisors spent advocating for our clients. Happy to see you are rescheduled and looking forward to your next cruise vacation. We are here to help anytime you want to plan your cruise vacation. Thank you for taking the time to acknowledge Patti's assistance.
Transfer Flow Customer. Edward C.
Smart Cruiser is the best Patti Hernandez is awesome! I have been using smart cruiser for years
Reply from SmartCruiser.comMay 11, 2021
Thank you for your feedback. We appreciate your loyalty and the opportunity to plan your cruise vacations. Glad to know you have enjoyed working with Patti, we agree she is awesome.
GABRIEL
Poor communication and totally inadequate site
Reply from SmartCruiser.comApr 21, 2021
Thank you for your feedback. I'm sorry you didn't find our site to be adequate. We have the latest technology that includes all the cruise lines, both ocean and river that are able to be booked online. Our site features full itineraries, ship details and features, photos and deck plans. Additionally we provide cruise specialists to support our clients with booking for them. We'll review the communications and timeliness and take your feedback to make our team even stronger.
Harold
Patti has been a great person to do business with. She promptly returns calls and does a great job of making the best deal on your cruise.
Reply from SmartCruiser.comApr 20, 2021
Thank you for your feedback. We are happy to hear that Patti has been responsive to your needs and does well in planning your cruise vacations. Smartcruiser values their clients and looks to provide great value and service. We look forward to continue to working with you.
