Smith Thompson Home SecurityReviews of smiththompson.com

Smith Thompson was great! They helped secure every entrance, even ones I hadn’t thought of, educated me on their app, and charge a low flat fee.

I had my service started on 07/01/2020, the service person was clean and efficient. He set up my service in less then an hour installed a new board so I may use my smartphone to activate the alarm. IT did not work, and it is going to take two weeks before someone can come out and make repairs. I just regret paying up front when I could have been billed.

They’ve been wonderful to work with. They were incredibly polite on the phone and made the transition super easy and were quick and sanitary during instillation

Originally used ADT for security and they were charging me $65+ a month for security and other features I didn't even have. I was recommended to use Smith Thompson and have not been more pleased. Only paying around $20/month without a contract is a steal. Thanks!

I'm going on my three month with Smith Thompson and I couldn't be more pleased with the system it's self and the customer service i have received. After install I had one window that would not set and I called them and they where back out the next day to fix it. Both techs that came out were very respectful and knowledgeable of what was needed to be done to switch my system over to Smith Thompson. The full process from the time I call to get a quote through the completion was painless.

Excellent service for 15years. Immediate response when my alarm goes off. Employees are always polite, even when I have to say I set the alarm on by mistake.

They call immediately when the alarm goes off, never fails. Great service. Have recommended them to family, friends and coworkers and they are happy with the service. When I call for some trouble shooting they are always very helpful to answer and resolve problem. Has been with them for years. Great service for reasonable price. Highly recommend.

I was with ADT for many years and, fortunately, never had an emergency or a need to call. However, it always bothered me that they were not a local company and their security services were in an entirely different state. It was especially frustrating that they required that the customer sign a contract and each year when the contract renewed, the rate automatically increased so I happened to see an ad for Smith Thompson and decided to call. I was quite pleased with rate I was quoted and, since there was no contract to sign and I could cancel at any time, I decided to give them a try. The technician who came out was able to use my existing equipment and had to make only a couple of minor changes. He even took the time to answer some questions I had never understood about the keypad. The couple of times I have called, I was treated respectfully and full attention was given to my concern. I love that Smith Thompson is a local DFW company and I might add that their rates have not increased since day one. I would highly recommend Smith Thompson to any individual or company looking for great security service!