Excellent
Based on 286 reviews
Stair Warehouse4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
286 approved reviews, newest moderated first
DENNIS W.
The product worked great for my stairs, I did have one of the covers that both the set screws were stripped out.
Reply from Stair WarehouseApr 2, 2026
Thank you for your review, Dennis. I’m glad I was able to take care of the refund for the shoe, and I really appreciate your feedback. Please don’t hesitate to call or text anytime. ~ Shawn 832-797-8219
Tim
Was good dealing with Stair Warehouse. Prices are reasonable and they were willing to work with my schedule. I was grateful they were willing to allow me to return some items, as I ordered wrong. (yes, with a restocking fee)
Reply from Stair WarehouseMar 23, 2026
Hey Tim, Thank you for the kind review—we truly appreciate your business. If you happen to take any photos, we’d love to see them! Feel free to call me anytime at 832-797-8219. Thanks, Shawn
Paula
Products were good quality. Easy to order. Delivered quickly.
Reply from Stair WarehouseMar 22, 2026
Hey Paula: Thank you for the great review. We truly appreciate your kind words and support. Please feel free to call me anytime if you need anything. Thanks again, Shawn 832-797-8219
Susan
My husband and I needed to build a bannister for 5 stairs in our house. I first checked the big box stores but we were disappointed in the quality of the materials. So I happened to find Stair Warehouse online. I ordered a solid hardwood Newel post initially which arrived very well packaged and in perfect shape. I then placed another order for balusters and assorted hardware including zipclips. The second order also arrived in excellent condition. One of the balusters was missing, but they sent me another within 2 days. The one item I purchased from a big box store was a 6 ft red oak rail which I assumed was solid wood. However it was a time consuming disaster when I attempted to stain it since it was not solid wood, but made of bits and pieces that would not take a stain. We so wish we had bought a solid wood rail from Stair Warehouse since our solid newel post stained easily and beautifully. It is expensive to shop here, mostly because of shipping costs, but it is worth it. They sell really good products and have good customer service where you can actually talk to people. I am also very glad for all the information, photos, and videos provided by their website. We had never tackled a project this difficult before, but it came out amazing and our family is quite impressed. We are very happy we used Stair Warehouse.
Reply from Stair WarehouseMar 18, 2026
Thank you for your wonderful review, Susan. We truly appreciate your feedback and are so glad to hear you’re happy with the product. Please feel free to call me directly if you ever need anything—I’m always happy to help. Blessings, ~ Shawn 832-797-8219
Cooper M.
Simple easy to understand products. Multiple pictures are helpful. It arrived in a timely matter.
Reply from Stair WarehouseMar 17, 2026
Thank you so much for your kind review and thoughtful feedback. We truly appreciate your business and would love to see photos if you have a chance to share them. Blessings, Shawn
John M.
Stair warehouse shipped our products almost immediately. They arrived packaged extremely well. No damage. We had ordered a little over 50 balusters and all of them come individually wrapped. It was a great experience.
Reply from Stair WarehouseMar 16, 2026
John, thank you for the great review. We truly appreciate your business and support. Please don’t hesitate to call me anytime if you need anything. ~ Shawn 832-797-8219
metro T.
Had an issue with my order & after contacting their support team, they rapidly resolved my issue. Would strongly recommend them to anyone.
Reply from Stair WarehouseMar 16, 2026
Thank you for the wonderful review and feedback. We sincerely appreciate your business and look forward to seeing you again. Please feel free to call anytime. ~ Shawn 832-797-8219
Joseph C.
Happy with the item and price
Reply from Stair WarehouseMar 13, 2026
Thank you for the great review, Joseph! We truly appreciate your feedback and are glad to hear you’re happy with the product.
