Stair WarehouseReviews of stairwarehouse.com

Received everything I ordered and quality was great!

I ordered 8 newel posts in poplar. Build quality is good but on opening the cartons 3 of the units have dings or dents on edges and base. It's not worth returning as I need to get this project completed, but it is disappointing as now I have to juggle faces and locations to hide defects. They were packaged fine. Update as of January 22nd. The company owner reached out to me with apologies and very kindly offered a lump sum rebate by way of apologizing which I accepted. It's really nice these days to find a company who wants to make things right.

The red oak quarter turns delivered on time and are nice quality. They match the straight red oak railing I purchased at our big box store. You offer them at a lower price than other stores

Stair parts shipped out very quickly. Great customer service.

Update: The company read the review and contacted me. They explained their angles are 37 degrees, mine are 35 degrees. Nothing either of us can do about this. But they offered me a refund on the angle pieces and agreed that the black caulk was the best option. I appreciate a company that stands behind their product! Original: The straight stops fit fine for the most part. But NONE of the angle pieces fit. So now I'm spending a bit of time taping everything off to use black caulk to cover up all of the exposed parts.

We had a great experience with Stair Warehouse. Shawn was incredibly helpful, all pieces arrived quickly, and the white oak railings are high quality and beautiful. Highly recommend!

Stair Warehouse is very helpful and on top of their game. They do everything possible to make sure your buying experience is seem less and correct.

They are a shipper, so at first the shipping time was long, but order still showed up in a reasonable time, spindle shoes are good in consistency and quality.