Kristen S.
Easy to use
Easy to use! Many different features. Schedule messages, group messages. Can leave unread so I know to go back.
Reply from Text RequestAug 23, 2024
Kristen thank you for taking the time to leave us a review.

Excellent
Based on 455 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
455 approved reviews, newest moderated first
Kristen S.
Easy to use! Many different features. Schedule messages, group messages. Can leave unread so I know to go back.
Reply from Text RequestAug 23, 2024
Kristen thank you for taking the time to leave us a review.
Joseph B.
Quick, reliable. I can talk to a human being!
Reply from Text RequestAug 23, 2024
Joseph thank you for this review. Our entire success team is in house, and they love connecting with customers.
Yelmorb
Text Request offers a great blend of features at a reasonable price. Other services we looked at wanted to charge us right off the bat for a sweat of features we aren’t sure we’ll ever use. Text Request offers plans that let us start with basics allowing us to grow in the other features over time, or not. We recently had to switch voice carriers which was a pain. Text Request’s customer service was great and kept us informed as they worked to get us back online. Which is a lot more than I can say bout our voice carrier. I would recommend Text Request!
Reply from Text RequestJul 23, 2024
Thank you so much for taking the time to leave us a review. I'll pass your kind words on to our success and support teams.
Allison
Platform and onboarding were good. The reason I am only giving 1 star is because of the 25% surcharge while I am waiting to get the 10DLC approved. I filled out the information BEFORE I had my number ported - doing everything I need to do on my end, and now I'm paying extra waiting for approval on your end. The surcharge should not be there for people who have submitted their information and are waiting for the 10DLC approval
Reply from Text RequestJul 27, 2026
Soo for this late reply. We have changed our pricing structure if you'd like to talk through the changes.
Gabriella
It is a very user friendly application, I've struggled with figuring out some stuff in regard to mass messages but overall I love it and my company wouldn't not be able to function without it!
Reply from Text RequestJul 18, 2024
Thank you for leaving us a review. If you have any questions, please reach out to [email protected]
Dariush K.
I enjoy using TR because of the accessibility & the ease of access to reach patients with automated templates.
Reply from Text RequestJul 17, 2024
Thank you so much for leaving us this review.
Tony C.
It does what you need it to, a little pricey if you sent alot of text messages but never had an issue with it.
Reply from Text RequestJul 12, 2024
Tony, thank you for leaving us a review.
Liz T.
Great customer service and easy use
Reply from Text RequestJul 11, 2024
Liz, thank you so much for this review.