Text Request Reviews | Read Customer Reviews of textrequest.com

Text Request Reviews | Read Customer Reviews of textrequest.com

Text Request reviews

455 approved reviews, newest moderated first

Billy
Nov 11, 2023
User friendly
The software is easy to use
Reply from Text RequestNov 13, 2023
Thank you for taking the time to leave us a review.
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George
Nov 11, 2023
Good Partner until they aren't
Text Request was a great partner for the last 6 years. Pricing was fair. Service & functionality good. We moved to a VOIP system that included texting and AI and tracking of all communication for a customer. The process to "port out" has changed my referral of people that would have needed your service un-fortunately. When I had to threaten FCC guidelines to obtain the proper porting info, that leaves a bad taste.
Reply from Text RequestNov 15, 2023
George, thank you for this review. Sorry to hear that your experience was not ideal toward the end. I reached out to the success and support managers, their notes indicate that our upstream carrier was responsible for the delay, and was in control our the porting out. If you want to know more details, please reach out to [email protected]
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Still W.
Nov 9, 2023
Lack of support
I was sold the package to be up in a few hours... still not working, been over a week. Edit:Your records are incorrect and as of yesterday 11/15/23 I am in touch with a rep that is finally helping me, she is now my POC, the conversations in my app are now showing up and I am able to reply, the rep scheduled a call for today to assist me in utilizing the full potential of the system. She is seeking a proration for the unused time. I will update if that is a success.
Reply from Text RequestNov 16, 2023
Thank you for leaving a review. Our records show that hosting did take an extra day but, your account was up and running by 10/24. If you find this an error, please reach out to [email protected]
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erik
Oct 30, 2023
responsive and prompt
text request were responsive and prompt
Reply from Text RequestOct 31, 2023
Erik, thank you for leaving us a review.
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Brad
Oct 29, 2023
Works wonder
Works wonder
Reply from Text RequestOct 30, 2023
Brad, thank you for the review.
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Thomas
Oct 28, 2023
Great customer service.
Team was very helpful with the transition from Zipwhip.
Reply from Text RequestOct 30, 2023
Thomas, thank you for leaving us a review. Glad to hear the transition from ZipWhip to Text Request went well!
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Lydia
Oct 25, 2023
Welcoming, Quick, Helpful
Welcome call. Scheduled training promptly. Training was easy to follow and learn how to use.
Reply from Text RequestOct 27, 2023
Lydia, thank you for leaving us a review.
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Denise
Oct 24, 2023
Love the texting
Love the texting! I used a very generic product before and this one has so much more!
Reply from Text RequestOct 25, 2023
Denise, thank you so much for taking the time to leave us a review.
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