Excellent
Based on 455 reviews
Text Request4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
455 approved reviews, newest moderated first
Bridget
Customer service is off the charts, the company really is there to help. They help with any questions you have and work through any issues in real time, I would definitely recommend text request if you are looking for a new software!
Reply from Text RequestJun 7, 2023
Bridget, thank you so much for taking the time to leave us a review. Our Success and Support teams love helping out our users
Angela
Called Text Request with questions, they answered all the questions. Good experience and I would highly recommend this business to others.
Reply from Text RequestJun 7, 2023
Angela, thank you so much for taking the time to leave us a review. We love assisting our users, and hope you come to us with any questions and concerns!
JILL R.
Excellent customer service
Reply from Text RequestJun 5, 2023
Thank you so much for taking the time to leave us this review. Our Success and Support teams LOVE to help you get the most out of Text Request.
Deb T.
We are a real estate brokerage of almost 500 agents. Communication with them on the fly was daunting and spotty at best. TextRequest changed everything for us. Agents live by their mobile devices and emails were just getting lost in the shuffle. We can now send out reminder texts for training with short links, reminders of events and most of all, last minute changes within the company. We could not run our business without them!
Reply from Text RequestJun 2, 2023
Deb, thank you so much for taking the time to leave us a review. So happy to hear that Text Request is doing a great job for your 500 agents.
Thomas D.
I don’t recall. The product works and was easy to set up. I am not sure what to say. Text Request is a tool. I feel like I am reviewing a tool. So I have never written a review about a hammer or a screwdriver. I guess I could. I will give it some thought.
Reply from Text RequestJun 2, 2023
Thank you so much for leaving us a review. Agreed, Text Request is a tool and we are happy to be used to help our customers meet their goals. Thank you again!
Matthew P.
Better than previous experiences with texting companies. Only company out of 4 that would reply to my inquiry about learning more about the product. Would like to see more plan options for adding additional text but not additional dashboards. Overall had a great experience with product.
Reply from Text RequestJun 2, 2023
Matthew, thank you for leaving us a review. I have let the product team know about what you'd like to see. Feel free to reach out to your success manager to talk through it more.
Connor
The texting service has been easy to use and easy to understand.
Reply from Text RequestJun 1, 2023
Connor, Thank you for the review. Happy to help you and your team at anytime!
Ashley
Text Request is super easy to use! Their support team is available when needed and very helpful.
Reply from Text RequestJun 1, 2023
Thank you so much for taking the time to leave this review. We Love working with our customers beyond setting up. Thank you for being a Champion.
