Excellent
Based on 217 reviews
The Perfume Shop (USA)4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women.Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced.Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.
The Perfume Shop (USA) (theperfumeshopusa.com) has 217 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
217 approved reviews, newest moderated first
Delroy S.
Very helpful and professional
Reply from The Perfume Shop (USA)Oct 27, 2025
Thank you for your kind words! We’re glad to know you found our team helpful and professional. Your satisfaction means a lot to us! — The Perfume Shop Team
Iasmin T.
Everything was amazing
Reply from The Perfume Shop (USA)Oct 14, 2025
Thanks so much for the 5-star review! We’re thrilled to hear everything was amazing. If you ever need help picking your next fragrance or have any questions, we’re here for you. Enjoy your scents, and we hope to see you again soon! 🌟 — The Perfume Shop Team
Zee A.
The perfume shopping experience with Kayla was beyond expectation. She was very welcoming from the get go and have superb customer service. Listened and adapted to when at we liked and disliked when trying out scents and she was able to pick up my type scent quick which is impressive. The selection of perfume was overwhelming but she was able to customize the perfume selection for us. thank you and will buy again.
Reply from The Perfume Shop (USA)Oct 14, 2025
Wow—thank you for such a thoughtful review! We’re thrilled to hear Kayla made your shopping experience exceptional. It’s great to know she listened to your likes and dislikes, quickly honed in on your scent profile, and curated a selection that felt just right - even with so many options. We’ll be sure to share your kind words with her! Enjoy your new fragrance(s), and thank you for choosing us. We can’t wait to welcome you back for your next visit. 💛 — The Perfume Shop Team
Nazzy D.
Great experience shopping at The Perfume Shop. So many unique smells and fragrances and Kayla was great and very kind!
Reply from The Perfume Shop (USA)Oct 14, 2025
Thank you for the lovely review! We’re so happy you enjoyed our unique fragrance selection and thrilled to hear Kayla made your visit great with her kindness and care. If you ever want more recommendations or a custom scent edit, we’re here for you. Enjoy your new fragrance, and we hope to see you again soon! — The Perfume Shop Team
Christina G.
Kayla did an excellent job helping me fix the right perfume. Great customer service enjoyed Coming in will be back
Reply from The Perfume Shop (USA)Sep 26, 2025
Dear Valued Customer, Thank you for sharing your experience! 🌸 We’re thrilled to hear that Kayla was able to help you find the perfect perfume. Providing excellent service is always our goal, and we’re so glad you enjoyed your visit. We look forward to welcoming you back again soon! Warm regards, The Perfume Shop Team 💐
Isabel A.
Great service!
Reply from The Perfume Shop (USA)Sep 26, 2025
Dear Valued Customer, Thank you so much for your kind words! 🌟 We’re delighted to hear you had a great experience with our service. Your support means a lot to us, and we look forward to serving you again soon. Warm regards, The Perfume Shop Team 💐
Olesya K.
I ordered a few perfumes and received only 2 of 4 items. The other 2 never arrived. Upon checking, discovered a refund was issued no explanation was given. Why advise item in stock if it's not. I could've bought it elsewhere all together.
Reply from The Perfume Shop (USA)Sep 17, 2025
Dear Valued Customer, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. The reason you received only 2 of your 4 items is because the remaining products were on backorder. A refund of $62 USD for those items was issued on August 26, which you should be able to confirm with your bank. We understand how frustrating it can be when items appear in stock but later become unavailable, and we’re sorry this affected your experience. Please don’t hesitate to reach out to our support at [email protected] team if you need further assistance - we’ll be happy to help. Kind regards, The Perfume Shop Team
Vitor F.
Really good
Reply from The Perfume Shop (USA)Sep 17, 2025
Thank you so much for your kind words! We’re delighted to hear you had a really good experience with us. We look forward to serving you again soon! – The Perfume Shop Team
