Excellent
Based on 217 reviews
The Perfume Shop (USA)4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women.Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced.Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.
The Perfume Shop (USA) (theperfumeshopusa.com) has 217 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
217 approved reviews, newest moderated first
Pythias K.
Good products and the delivery was within the time frame.
Reply from The Perfume Shop (USA)May 16, 2025
Thank you for your feedback! We're glad you were satisfied with the products and that your order arrived on time. Your support means a lot to us, and we look forward to serving you again soon! — The Perfume Shop USA Team
Tommy E.
I was very happy with my perches and my ole lady was very happy ❤️
Reply from The Perfume Shop (USA)May 16, 2025
Thank you so much for the kind words! We’re thrilled to hear that both you and your lady loved the purchase — that’s what we love to hear! ❤️ We truly appreciate your support and look forward to serving you again soon. — The Perfume Shop USA Team
Karen K.
At first I was upset because the shipping cost changed from purchase to payment. But once this was addressed the service was brilliant. Very fast delivery & gorgeous perfumes
Reply from The Perfume Shop (USA)May 16, 2025
Thank you for your honest feedback! We’re sorry for the initial confusion with the shipping cost, but we’re glad we could resolve it for you. It’s great to hear that you were happy with the fast delivery and loved the perfumes! Your satisfaction means a lot to us, and we truly appreciate your support. Looking forward to serving you again soon! 💐 — The Perfume Shop USA Team
Henry
Had to return , sent wrong cologne.then you could not find original that I ordered so you refunded my money. So what did you do for me NOTHING.
Reply from The Perfume Shop (USA)May 16, 2025
We're very sorry for the inconvenience and any frustration this caused. We understand how disappointing it can be when things don’t go as expected. As soon as the issue was brought to our attention, we promptly processed your return and issued a full refund since the item was unfortunately out of stock. While we regret the mistake, we did our best to resolve it quickly and fairly. We truly apologize for the misunderstanding and appreciate your feedback—it helps us improve. Thank you for giving us a try.
Rubie M.
I have read all the negative reviews and I was hesitate in purchasing....well the service was great, product genuine. I will continue ordering from Perfume Shop USA. Based on where I live in the Virgin Islands, I know to order earlier because the shipping is slow but to no fault of Perfume Shop USA
Reply from The Perfume Shop (USA)May 16, 2025
Thank you so much for your kind and honest review! 🌟 We're thrilled to hear that you had a positive experience with us despite initial hesitation. Your trust means a lot, and we’re glad you found our service great and the product genuine. We truly appreciate your continued support and understanding regarding shipping times to the Virgin Islands. We'll always do our best to process your orders quickly on our end. Looking forward to serving you again soon! 💐 — The Perfume Shop USA Team
Kathy B.
I usually get perfume from Macy's, but we no longer have one nearby. I was a little leary ordering perfume on line.The perfume shop had many good ratings, so I gave it a try.Also, I usually buy the ode de toilette, but decided to give the perfume a try instead. Glad I did. Smells wonderful, arrived pretty quick.
Reply from The Perfume Shop (USA)Feb 24, 2025
Thank you for giving The Perfume Shop a try! 😊 We're so glad you loved the perfume and had a great shopping experience with us. If you ever need help choosing your next fragrance, feel free to reach out. Enjoy your wonderful new scent! 🌸💫
April K.
I don't believe this perfume is Authentic it doesn't smell like it or last like the original. Also weird shipping experience and was taking too long asked to cancel then was told I could not.
Reply from The Perfume Shop (USA)Feb 22, 2025
Dear Customer, Thank you for your feedback. We sincerely apologize for the inconvenience you faced with your recent order. The product you selected is indeed a rare and discontinued fragrance, which required additional time to arrive at our warehouse from our authorized supplier. We assure you that authenticity is our top priority, and all our products are sourced from trusted and authorized sellers. We completely understand how important it is for your purchase to meet expectations, both in quality and delivery time. If you have any further concerns, please feel free to reach out to us at [email protected]. We're here to ensure you have the best shopping experience possible. Thank you for your patience and understanding. Best regards, The Perfume Shop USA Team
cheryl G.
The perfume came quickly. But sample was too small
Reply from The Perfume Shop (USA)Feb 22, 2025
Dear Customer, Thank you for your feedback! 😊 We're glad to hear that your perfume arrived quickly. However, we apologize if the sample size didn't meet your expectations. Our samples are provided to give a quick experience of the fragrance, but we understand how a little more can make a difference. If there's anything else we can assist you with, please reach out to us at [email protected]. We truly appreciate your support and look forward to serving you again! Best regards, The Perfume Shop USA Team
