Average
Based on 66 reviews
VirtualPBX3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For just $15 per user each month with no contracts, VirtualPBX delivers a single, all-inclusive cloud phone plan built with the radical simplicity that growing businesses deserve. Known as the Smarter Voice System, our platform completely eliminates confusing tiers and hidden feature gates, giving your team unlimited US calling alongside core tools like smart routing, ring groups, and mobile apps. To ensure your business never misses a critical lead, you can seamlessly add our conversational AI FrontDesk for a flat $99 a month to handle intelligent call routing and answer customer questions twenty-four-seven. The system is built to grow with you, offering an easy path into advanced messaging or full contact center capabilities as your operational needs evolve. Most importantly, you are always backed by a knowledgeable, U.S.-based support team that genuinely understands small business, ensuring you have the right people standing right behind your technology.
VirtualPBX (virtualpbx.com) has 66 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
66 approved reviews, newest moderated first
Josh V.
We've been with VirtualPBX for several years, and they provide top notch service and a great product.
Reply from VirtualPBXSep 11, 2017
Hi Josh, This type of feedback means the world to us at VirtualPBX. What feature/s are you finding to be the most helpful? Charlie, Community Strategist
Jim L.
I give all 5 Stars to Kathy Melendez. Without her help (and ability to correct problems!) we would not have the awesome auto-attendant system we have now! I highly recommend VirtualPBX and their talented Account Services Team!!
Janet Simmons O.
Customer service has been great - the ease of setting up our system and voicemail, etc., was very user-friendly. We've been very pleased with everyone we've dealt with thus far!
Reply from VirtualPBXJun 9, 2017
Hi Janet, Thanks for taking the time to share your experience! We are very happy to hear that you are pleased with our customer service and setup process. I'll be sure to let our team know to keep up the great work. Charlie, Community Strategist
Dream Smile Dental U.
THANKS SUPPORT WAS GREAT HELP
Reply from VirtualPBXJun 9, 2017
Hi there, Happy to hear that our support team was helpful! That's why we're here. Please contact [email protected] if you need further help. Charlie, Community Strategist
Maria Z.
Awesome support representatives!
mike
Customer service is very responsive, but they were unable to solve all of my problems. It should not be difficult to get my voicemails forwarded to my email.
Reply from VirtualPBXJun 1, 2017
Hi Mike, Thanks for writing in. We would like to get to the bottom of this. Please contact [email protected] with your contact information and account name so we can look deeper into this issue. -Charlie, Community Strategist
Gayle Lynn F.
The VirtualPBX customer support via email was prompt and provided the accurate service I requested. But if the user interface wasn't so damn confusing, I would not have had to ask for help after searching the system for an hour myself. Argh.
Reply from VirtualPBXJun 1, 2017
Hi Gayle, Thanks for taking the time to share this constructive review. It's reviews such as this that allow us to see how we can set the bar higher in the future. I went ahead and passed your feedback to our team. -Charlie, Community Strategist
Tommy R.
VirtualPBX is one of dozens of service/technology companies we have worked with over a few decades. And they are one of a very small handful who always get it right. And fast. What more could you ask?? They are terrific!!
Reply from VirtualPBXMay 30, 2017
Hi Tommy, This type of positive customer sentiment means the world to us! Thank you for being a valued VirtualPBX customer of many years. We look forward to serving your business for decades to come. -Charlie, Community Strategist
