Average
Based on 66 reviews
VirtualPBX3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For just $15 per user each month with no contracts, VirtualPBX delivers a single, all-inclusive cloud phone plan built with the radical simplicity that growing businesses deserve. Known as the Smarter Voice System, our platform completely eliminates confusing tiers and hidden feature gates, giving your team unlimited US calling alongside core tools like smart routing, ring groups, and mobile apps. To ensure your business never misses a critical lead, you can seamlessly add our conversational AI FrontDesk for a flat $99 a month to handle intelligent call routing and answer customer questions twenty-four-seven. The system is built to grow with you, offering an easy path into advanced messaging or full contact center capabilities as your operational needs evolve. Most importantly, you are always backed by a knowledgeable, U.S.-based support team that genuinely understands small business, ensuring you have the right people standing right behind your technology.
VirtualPBX (virtualpbx.com) has 66 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
66 approved reviews, newest moderated first
CorpRipoffCritic
Their workday representatives and 2nd tier representatives are the very best I've experienced in the tech industry in the last 20 years. Especially noteworthy is that 2nd tier support actually calls me periodically with updates fixing a problem with their softphone on the Motorola Razr5g phone. I've never had any other company follow up repeatedly, and I've been in the tech industry for more than 3 decades.
Daniel D.
Been with them for over 10 years and the upgrades they did have been a complete nightmare. User interface is confusing and all tech support is routed to another country. I don't mind the changes however users should have their systems updated rather than us having to call in and be told to read a how to guide on the website. If you're a small business looking for a virtual phone service look elsewhere.
Reply from VirtualPBXApr 28, 2021
Hi Daniel, We're sorry to hear about the trouble you've been experiencing. As a long-time customer, your satisfaction is extremely important to us. We'd love to get you set up on a training call with our US-based support. We will be in touch.
Jeff A.
Virtual PBX is a great service and more importantly the customer care and support that I received from Kathy Melendez was world class. Great service.
Reply from VirtualPBXDec 11, 2018
Hi Jeff, This review absolutely made our day. We are happy to hear that you are impressed with our service and customer care. Please don't hesitate to reach out if you have any further questions. We look forward to continuing to serve you and your business. Happy Holidays! Charlie, Community Strategist
Kenneth C Collins S.
Kathy Melendez is to be commended for assisting me with my transition from V Console to my DASH accounts!
Reply from VirtualPBXNov 12, 2018
Hi Kenneth, Glad to hear that you had a smooth transition to Dash! Kathy is one of our rockstars. We're very glad to have her. Please don't hesitate to reach out if you have any questions about your new Dash Plan. We look forward to continuing to serve you and your business! Charlie, Community Strategist
All Star Cleaning S.
Hello Jeff and/or Billing Department, I just realized that we never received a refund or the refund check that was supposed to be issued once your telephone was sent back. We received confirmation that your office did indeed receive the telephone, was there a problem with the refund? Guess what...They now don't respond to email or phone but when we were with them they were always in contact with us.
Reply from VirtualPBXJul 6, 2018
Hi Clyde, We are truly sorry for this inconvenience. I checked with our billing team and it sounds like they reached out to you to confirm the delivery. At this time we are experiencing a short delay with our refund processing times due to the holiday. Please note that we have not forgotten about you. Sending your refund is our top priority come Monday morning. In the meantime, we appreciate your patience. Please don't hesitate to contact us should you have any questions. All the best, Charlie from VirtualPBX
John W.
Kathy helped walk me through setting up our phone and how to port a number over from Ring Central. I'm not a computer savy person and this would not have been possible without her knowledge and patience.
Alice B.
My company has been with VirtualPBX for over ten years. We have always received exceptional customer service, their product has been very responsive to the changes in our business and we've saved money. VirtualPBX is a great company to work with!
Adele K.
Kathy Melendez has been very helpful and patient in helping me set up our new VPBX phone system. She has spent numerous hours on the phone with me explaining everything step by step. Thank you so much, Kathy!
Reply from VirtualPBXSep 11, 2017
Hi Adele, Thanks so much for sharing this amazing review. We are very lucky to have Kathy on our team! We love to see what the onboarding process is like through the eyes of our customers. So if you don't mind us asking, what was the most seamless part of our onboarding process? Charlie, Community Strategist
