AppFolio Property Manager Reviews | Read Customer Reviews of appfolio.com

AppFolio Property Manager Reviews | Read Customer Reviews of appfolio.com

AppFolio Property Manager reviews

765 approved reviews, newest moderated first

David S.
Feb 1, 2018
I would definitely recommend AppFolio to anyone in the real estate Management field.
I would definitely recommend AppFolio to anyone in the real estate Management field. So user friendly and up to date with the times. All online based and they even have a mobile app. The tech support is great and they're always making upgrades and adding great new features.
Reply from AppFolio Property ManagerFeb 13, 2018
Thanks, David! We're glad to hear you are taking advantage of our mobile application so you can get things done on the go! We look forward to serving you in the years to come.
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Paige H.
Jan 31, 2018
An amazing software utility for …
An amazing software utility for property managers. I cannot imagine doing business without it!!
Reply from AppFolio Property ManagerFeb 13, 2018
Thanks for your review, Paige! We are happy to hear to can rely on AppFolio for your business needs!
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Dea P.
Jan 31, 2018
Totally in love with AppFolio
Totally in love with AppFolio! I have been in the industry for over 20 years and this is the best software I have ever worked with. It has made my job so much easier. The ability for our resident to pay online and place work-orders online is an incredible feature. Being able to text and email our residents from AppFolio and have record of the conversations is fantastic. The ease to process invoices, post deposits, track expenses etc. is exceptional.
Reply from AppFolio Property ManagerFeb 13, 2018
Dear Dea, we are glad to hear that AppFolio has helped you streamline communications with tenants and make your life easier by allowing online rent payments and work orders! We look forward to partnering with you in the years to come!
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Jason C.
Jan 31, 2018
It changed my life
It changed my life! I absolutely recommend. Fear of change often keeps us doing the same thing, even though there is something better out there-AppFolio is that something better. The migration isn’t that bad and the results are awesome. If I ever leave real estate, they’re stuck with me...and I won’t take no for an answer....lol...I could sell the s$#t outa this s@$& Seriously, tho....
Reply from AppFolio Property ManagerFeb 13, 2018
Hi Jason, thanks for the enthusiastic review! We are glad you have embraced your switch to AppFolio and are reaping the benefits. If you ever leave real estate, give us a call! :)
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Jay C.
Jan 31, 2018
We love Appfolio
We love Appfolio. The system is very intuitive which makes it easy to use and easy to train users on. My experience with their support has been very positive 90% of the time, but there have been times when it's taken multiple emails to get support. If they fix this, then this is by far the best PM software out there.
Reply from AppFolio Property ManagerFeb 12, 2018
Hi Jay, thank you for providing your honest feedback. If you are ever experiencing an urgent issue, you can add this to the subject of your support request and we will try our best to facilitate your urgent needs. We are constantly seeking to improve our product and support offerings and look forward to our continued partnership!
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Jannelyn E.
Jan 30, 2018
Customer Service is HORRIBLE
Customer Service is HORRIBLE. They might as well not have a customer service department, save the money, and pass it on to it's customers. Their FINANCIAL system is a JOKE. It cannot even do a BALANCE SHEET. Please STAY AWAY. Save yourself money and AGGRAVATION!
Reply from AppFolio Property ManagerFeb 12, 2018
Hi Jannelyn, Thank you for providing us with this feedback. We are sorry that your experience has been negative and we'd like to work to find resolutions to the challenges you have experienced. A Customer Success Manager has reached out to you to schedule a call and is awaiting your response. We hope to improve your experience moving forward!
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Lakesha B.
Jan 26, 2018
CUSTOMER SERVICE NOT GOOD
CUSTOMER SERVICE NOT GOOD I just finished with uploading all my info into the system that part was great but now I find out they do not have phone support as they told me when I was signing up. The support is very min. So we have this new system but all they want to do is tell us to email them. After less then a week I am going to cancel this.
Reply from AppFolio Property ManagerJan 26, 2018
Dear Lakesha, thank you for reaching out to us and for sharing your service experience. While we do often reach out via email, our Customer Success team is always happy to schedule a phone call to dive deeper into your support needs. In addition, the Help Center can be a great resource to learn more from how-to videos, articles, and the community forum. Your review has been shared with the CS team and a manager will be reaching out to you to provide additional support as you get acquainted with AppFolio. We hope to provide you with excellent service moving forward!
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Brandy
Jan 19, 2018
Great property managements software
Great property managements software. Tech support is responsive and helpful. Would like to see faster roll outs with new items suggested.
Reply from AppFolio Property ManagerJan 26, 2018
Thanks for your feedback - glad to hear you love our software! We're focused on rolling out new features quickly, but also want to ensure that these features run smoothly and without error for our customers.
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