Quest DiagnosticsReviews of questdiagnostics.com

Horrible experience! Lab tech made me leave after I had been in line for 30 minutes to have the front desk print up my correct insurance when I pointed out that it was wrong. Had to get back in line then she grabbed my arm and hurt it and when I told her she hurt me she stated she didn’t do anything. But the worse part was after all the trouble they gave me about insurance she billed it to a company I haven’t used in 3 years and Quest sending me a bill for $400! I believe it was retaliation since I told her I would never let Quest draw blood on me again. Unable to talk to anyone by phone as endless waiting and online is a joke.

Their billing and customer service is terrible going to LabCorp or some other place next time the last three years they can't get the billing right for nothing very dishonest people and have to wait on hold for over an hour and a half and then get hung up on very frustrating

Just visited Quest diagnostic 2080 Daniel stuart, Woodbridge VA. and was surprised to see how unprepared Quest Diagnostics is during COVID-19 crises. First I made an appointment what they called VIP for people over 60. when I got their at 6:45 am appointment time the facility was closed at about 6:50 one person came and opened the lab. By that time there was line of already 8 people mostly walk in. so what's a point of making what quest calls a VIP appointment when they are accepting walk in. they should only be accepting people with appointment to avoid lines and close contact. second my doctor sent me lab work so I opened an account on quest website but there was no option to upload my lab test order. When I approached to the person drawings blood I showed her my phone and ask here there was no option to upload this document to your website. she said you have to go and print and come back. Hard to believe in this time of age Quest are so backward in technology even in these hard times they don't change their attitude. extremely disappointed and warned everyone to avoid going to this facility especially in these hard times where they have no respect for people and did not change to allow cope up with current situations.

Went in for a testostorone test at their mar vista location in los angeles and the process was very fast and I got my results back quickly

Diana at quest on staten island is a great technician, she is the only one who has the patience to find my veins and draw my blood. If anyone on staten island needs blood drawn go see her. She is at the quest on old town road and hylan.

I was in NYC visiting my family when I started feeling unwell. Because I had thyroid problems before I needed to have a blood test to make sure that was the problem. I booked my appointment online and had my blood test. But then things started going downhill. I was a private patient and paid myself. The company took the money and I expected my test results. I set the online account and was notified about the results being ready. To my utter surprise I couldn't log in and of course there weren't any phone numbers to talk to somebody. I went back to the office and the manager herself did everything she could to get my results either online ( she failed the same way I did), or faxed to her office (not possible)! So to sum it up Questdiagnostics took my money without delivering their part of the deal! In any transaction situation it would be illegal! I would never go back there, and never recommend the company to anyone.

Esmerelda was the technician at my local office in Victorville CA. She was extremely nice and when she took my blood I did not even feel it. I told her how much I hate needles and she said okay we can just talk while I do it. I have never met a nicer technician in my life.

Worthless customer service! Paid my bill in full and then received a bill, saying I never made a payment and they were going to send me to collections. I’ve spent 18 months and countless hours on the phone, trying to prove that I already paid. I sent every requested statement and proof to them multiple times by fax, email, and mail. Each time I was assured that they would take care of it. Just got another statement in the mail today for the same amount. Absolutely maddening.