Quest DiagnosticsReviews of questdiagnostics.com

Awful customer service. They dont save your secondary insurance and you either have to pay $ to mail the info back to them each time or go online and hope they get it. This happens everytime I go there. Get the bill, go online and update secondary. Get 2nd invoice they say to ignore. Then get the third and have to go on and update 2nd insurance again. I would never choose to go to Quest but my dr has me go there because they share the office. Its 2020. Have better customer service and save the secondary insurance information. I work in insurance. It IS possible.

I went to the Quest Diagnostics on Friday June 5, 2020 at 6:30 a.m. I got there at 6:15 a.m. and waited in my car. No one came to open the doors until 6:30 but only allowed us in to a waiting room outside the lab. There were no markers outside to help social distance people and when the doors opened people pushed and rushed inside. There was no organization or anyone to instruct anyone as to what to do. The waiting area had chairs next to each other, very little spacing in between. At 6:45 the doors to the lab opened, 15 minutes after they were supposed to take their first appointment. In the meanwhile, by now there were about 10 people, some standing inside right next to others. Finally they ushered people in and they did have markers on the floor, however the doors to come in and out were not marked so since I was put by the door, people were now walking in and standing right behind me. Temperatures were supposed to be taken but when they got to me, no one had taken my temperature. It was totally disorganized and possibly dangerous with Covid19 still very much active in our community. I was pretty appalled with the overall disregard for people's health and complete disorganization.

I'm 67 years old, I was in need of my medical records, after sending a written request by mail.i waited about a week for the response. Then I gave them a call, The call was taken by a young lady named Danille, ext 142, just so you know, She had sent the report by internet, Unfortunately I am much of a ludditt, and couldn't get the report to show show up for me, I was a real pest that day, called her about 9 times , she walked me thru the entire process,, finally it worked, I can't thank her enough, she was very smart, and , helpfull, and never gave up on helping, just great kid. Thank you so much!! Your a 5 star *****

I viscerally dread every time I have to call their customer service line. Zero desire to help explain what is often a confusing process to the customer. Their mantra with any billing/processing issue appears to be "it's your problem, deal with it yourself". They make dealing with my insurance provider feel like a blessed vacation. If you have any option, I strongly recommend asking for any lab work to be processed elsewhere.

Terrible automated system. I called to try to make any appointment. The automated system selected a location over 50 miles away despite I entered my local zip code. Then, after I called back, the automated system finally found a local location but then could not make the reservation. I called back a 3rd time and the same annoying process. The automated system also said to make an appointment on line. I tried that as well. The website was not working either. I finally drove to the site (Lebanon on Route 422) and it was closed!! A sign said they were closed until June 1st. What horrible customer abuse and disregard for our time. I am telling my doctor to make all future blood work through Lab Corp as well as everyone else. This is not the first time I have had extensive problems making an appointment with Quest, but it is definitely the last time!

Yo fui hoy 5/19/20 a un test de laboratorio y no me quisieron hacer el A1c que me mando el doctor por que creian que no lo pagaba el seguro, y tenia que mostrar una tarjeta de credito o debito, como no llevaba ninguna no me lo hicieron, yo le explique a la enfermera q el seguro siempre paga ese analisis, yo me lo he hecho ese mismo analisis en el Quest de de Sheridan y lo q hacen ahi es hacerme firmar una hoja , q si no lo paga el seguro a mi me toca pagar, y nunca hebpagado nada ya q lo cubre el seguro, yo por mas q le explique a la enfermera no hizo caso, me dio la tableta negra para q firmara y me dio la hoja donde esta detallado lo del test y abajo dice que yo no quise hacerme el test, yo si me lo queria hacer, ella no me lo hizo por el solo echo de no dar la tarjeta de credito o debito, a esta gente le vale poco la salud de los pacientes lo que le interesa es el dinero, es increible q estamos en un Pais tan desarrollado pero prebalece mas el dinero que la salud de las personas, esto fue Quest Diagnosis en 12237 pembroke Rd. 33025.

Quest Diagnostics is a shameful organization ever exists in this country. A patient will end up stressed out, depressed and may even die when waiting for the test report. My quest portal never works!!! Never be able to talk to a customer service representative to resolve the problem. Hours wasted to fix a simple problem. Never go to quest diagnostics if possible!!! You will end up having high blood pressure, once you wanted to know your test report!!!

Went to the El Paso location on Woodrow Bean 1 hr early because they were advertising that 60+ and compromised immune systems have VIP access for the first hour. They were accepting 60+ but told me I had to stand in line and wait outside even after I specifically asked about having a compromised immune system. This is false advertisement, while I am very happy they are giving our elderly primary care don't offer it to people with autoimmune conditions too and then turn us away.