ScheelsReviews of scheels.com

Ordered two gifts on 12/10. On 12/12 they notified me that one of the items I purchased is now out of stock, and that they would be refunding me for the item. Then on 12/13 I got a SECOND email from them stating that the other item I purchased is now out of stock too, and they would be sending a refund. Mind you this item was still available for purchase on their website at the time they told me it was out of stock. Now I've lost 4 days of shipping time and have to order from another retailer.

I am so impressed with Scheels. This was my first time ordering online and I couldn't be happier. It was easy and my package arrived the very next day which I did not expect. Additionally, my item was $35.00 less than I found it in a store close to my house. Bonus - it was on sale so I ended up saving $95.00 from what I would have paid in another store. Plus it saved me time. I will be ordering online from them again and recommending them to friends!

Awesome customer service and super fast. Item was just as described.

You guy's did everything right. The problem is with your carrier. FedEx driver is horrible. He just throws my poles that I ordered on the front porch. Hopefully everything is good when I open it. I actually have the video of the UPS delivery lady wo delivered another package pushing the Scheels package closer to my front door so it doesn't get wet.

Good price on new boots, didn’t have my size, ordered online, came fast but boots have been worn. Full of dog hair on the inside

I purchased a Moss jersey for $160 from Schools, it shipped from Eden Prarie, MN. When it arrived it was packed in a bag and I didn't worry about how it would look. They have been sold out!! So when I removed it from the bag and saw the stains around the collar and it could be seen I had no Christmas gift and I was angry. How could they not care enough to take the time to send another one to a customer? So I called and ended up talking with a PM Mgr who sent me a return tag. So it was even better when I had to get a tracking number receipt for it so waited in the line at the post office now for their error 45 minutes after having to drive there etc. and get it packed to return. So I sent them an email stating I wanted a Huge discount code for any other item I wanted to purchase. Then of course I hear from their customer service and they wanted me to PROVE the shirt had a stain. EVEN THOUGH I HAD ALREADY RETURNED IT! I HAVE BEEN TO THE STORE ONCE BEFORE AND HAD ORDERED FROM IT SEVERAL TIMES BUT THIS IS JUST AWFUL CUSTOMER SERVICE AND I WILL GO ANYWHERE ELSE I CAN FIND WHAT I AM LOOKING FOR BEFORE RETURNING TO THIS STORE WHO DOESN'T CARE.

I got exactly what I wanted and it arrived quickly. I’m very pleased!

A few months back I went to Scheel's to purchase a firearm. Due to a recent move, my address on my ID was out of date, per their suggestion I purchased a fishing license as a secondary proof of address. I was able to clear my background check and make the purchase. Fast forward to today. A great deal on another firearm caught my eye. I figured I'd been through the process recently and should have no issues. The sales person was great and everything seemed to be going smoothly, until they went to enter my info in for the background check. They called me back to the counter after initially saying everything looked good to tell me the street address abbreviation on my fishing license wasn't valid and they couldn't move forward with the sale. I tried to explain that I'd purchased the license from them, and the abbreviation is what comes up when you enter my address in, I told them it had worked fine a couple months previously, and they said it never should have (I think it may have actually been the same guy who was doing the entry both times). I also showed them that the address was valid according to USPS, but because they'd googled it and it wasn't what they expected they wouldn't budge. Given the attitude of the manager who came over to "help" and their unwillingness to take into consideration anything other than their google search, I've decided to take my business elsewhere. One final note, I found a similar deal online and when entering my address the suggestion that comes up as the corrected address is the abbreviation Scheel's would 't accept.