ScheelsReviews of scheels.com

Ordered 3 Stanley’s for gifts for my Mom and 2 Daughters. Tracking says they put wrong address and they are basically lost in mail! Contacted customer service no I’m sorry no we will make it right just maybe your address is wrong. I order hundreds of items from other sites never an issue checked my order online and I have correct address on my order. Poor customer service the unfriendly lady said hopefully you have them by end of the month!!! Not holding my breath poor customer service and poor company first and very last order from this company!!! Thanks for ruining 3 gifts. Don’t order from this company!!!

I do not recommend this pace at all. I order a $500 camo turtle box that i never received they stated that the carrier delivered which i see the delivery picture and that’s definitely not my home at all. I’ve been back and forth with these ppl and unfortunately i have to wash $500 Down the drain because obviously they aren’t trying to replace my item which i was asking for. To be completely honest i wouldn’t dare purchase from this place whatsoever.

The staff was very nice, but the expensive shirt I bought was at least 2 sizes smaller than other shirts I bought on the same trip (from other stores). I contacted their online customer service, but I got the feeling no one would know about it. They seemed to want to get me off as quickly as possible. I normally wear an XL - or an XXL in a cheaper shirt. These shirts seemed small, so I bought an XXL. It was about the size of a small XL shirt.

CHANDLER, AZ (Tempe) Got to do something about the attitude on the 'hiring manager' in the firearms section. Big beard, big belly, big attitude. Acted like a total tool on Mother's Day Sunday afternoon. Did not listen to me at all. Tried to physically intimidate me by invading personal space after I told him the product he tried to push on me was NOT what I was looking for. Each time I moved to the left and away from him while walking the same direction back to the firearms section, he continually shifted to the left. I thought he was going to step on my shoes. This person should not be a public-facing employee. Let alone someone who's working with weaponry. He's clearly got anger issues and a distinct lack of self-control. I'd encourage the store manager or corporate to review security camera footage to confirm this. Against my better judgement, I did attempt to ask him a follow-up question shortly after this interaction, as he appeared to be the only employee not currently busy with anyone else. He gave me a side eye sneer, acknowledgement, mutter something and quickly disappeared to behind the counter/backroom. I really liked this store until meeting him. It would be great if the store manager or corporate would reach out to me to discuss my experience. I get the feeling, based on his demeanor, that I am not the only person who has had a poor experience with him.

I bought a S&W 442 revolver online, after searching the Scheels website for items available for pickup that day. After purchasing, I noticed my order status was "Pending shipping". Hmm. That was Thursday. Today, Monday, I messaged customer service to ask when I could pick up my revolver. I was told it had not yet been shipped to the store. When I asked why it wasn't in stock when the search feature told me it was in stock for pickup that day, I was told that I should have seen a notice stating that on both the product and checkout screen. When I asked which contradictory statement I should believe I did not receive an answer. As of this writing I am waiting to hear back if they will allow me to cancel the order, or if I continue to wait. Either way, no more Scheels trips for me, local shops only.

I want to set the record straight about some of the bad reviews I’m reading in this forum. I was introduced to Scheels in Rapid City SD and immediately opened up a credit card which I frequently use. When my son came to visit me , I took him to Scheels and he was blown away by the atmosphere and quality of the store as well as the friendliness of its employees. I refuse to let some of these reviews stand without challenge after doing business with Scheels for over five years. I recently purchased a canopy which I ordered via telephone and the order was not exactly what I ordered probably because I didn’t give enough clarity when I placed the order. When I called to discuss the problem, the customer service representative, Sarah, went to bat for me and easily got the problem rectified by sending a part at Scheels expense to me. I am still so impressed by the length that the representative went to in handling the return. Although I am no longer living in a state which has a Scheels store, I feel like the dedication toward customer service is conveyed on line as well. Anyone reading this review would do well to put more credence into this review than some of the petty complaints that likely preceded mine. These people are nothing short of top notch. Mel McCoy

Easy they help care have everything i goto a small scheeles but they have everything still i got a trek bike they helped teach me the diffrences from my old one voto scheeles bot walmart amazon andd eaby

I purchased a 'Scheels Outfitters guide Series LT 1000D' fishing reel last year. On my first camping trip with the reel, the handle assembly fell off. I contacted the manufacturer Dawa to get a replacement, but since it's a 'Scheels outfitter' brand- they do not have replacement parts. I contacted Scheels, and an employee told me I'm screwed and that I would need to buy a new reel. I thought spending $140 on a reel meant I would be able to get components, or at least some customer service but I guess I was mistaken. I can't recommend any Scheels outfitters brand products after this.