ScheelsReviews of scheels.com

On 827 2025 at around 1 pm I went to Scheels in Sandy, Utah, and I had my firearm in my box. Unloaded I go inside no issues I go upstairs. I go to the customer service desk and some Female comes up. Ask if I need your help. She seemed a little bit condescending. I asked her I needed to get some sites for my handgun so that she brings me over to a different area where they sell magazines. She really didn’t seem like she wanted to help too much. The impression I got from her. She was anti-gun and one of those woke far left people now because of her experience that I had with her I will never go back to the store again to buy anything Sheels you can do better than that. Pay attention to who you hire because it’s gonna cost customers and they’re not gonna come back. She was completely anti-gun now unless Sheels is anti gun then I would understand. I didn’t like this Female from the go. She made me feel like I was a criminal or some sort just by her attitude.

Purchased corner flags for our soccer organization on a Saturday, August 16th. Received a message that the flags would be shipped on Monday. On Wednesday, I received an email thanking me for my return and stating they would refund the money that I paid...there was no return since they never shipped the items. I sent an email to their customer service the next day and received a message saying they would respond within 24 hours. It's been 6 days with no response. Very poor experience and would not recommend them to anyone.

I ordered football cleats for my son. The whole reason I chose to order from SCHEELS.com was because the cleats would have been here the day he needed them or sooner. The day they were set to arrive,at latest, the cancelled my order. Being a single working mom that sent my day into a scramble. I live 50 mins from closest store to be able to buy football cleats, hence the reason I ordered online. Now I have had to call off work and drive the 50 mons just to hope I can find his size. Company is ridiculous, they charged me then cancel order I have to find money to buy new ones travel 50 mins one way. Will never order from them again!!!

This place may have brick and mortar locations, but its online store has to be a front or a joke. Customer service is TERRIBLE! I attempted to make a purchase online several times and it consistently gave an error and the one time it went through, it was cancelled. I called to speak to customer service, they claimed it was because my shipping and billing address were different, verified my info, ordered and they canceled again! I verified my info with my bank and the info they have and they still cancelled yet again. Do NOT shop here! This place sucks and they clearly don't want your money.

Great selection of brands and available items online - great sales - in store shopping a pleasant experience as a Christian founded Company - the atmosphere is nice and employees seem to love their job - Refreshing - Returns made easy if needed -

I ordered baits for an upcoming fishing tournsment. They were posted to be delivered the day before but when i ordered them i looked at the tracker and they are set to deliver the day of the tournament. I also seen one of them never got shipped and customer service said they were not in stock. So they charged me for items they did not have. If i would of known this i would of ordered from another online business. Now i have no way of having these items for an important tournament. I would not suggest anyone order from this company maybe its better to go to the store but this is awful service on their part.

OUTSTANDING! This was my first try with Scheels.com. First, they had an item, in a size that no one else had, and on a site that had plenty of pictures of the swim trunks from different angles. It was easy to place the order. I had plenty of information to confirm and track the order. The entire process was convenient and my item arrived quickly and in perfect condition. There was one follow up question I had about the item, and shockingly, I had an answer within a few hours; and the answer was better than I expected! Their customer service is hands down one of the best I have ever experienced. Friendly, fast response, total success. In short, I was able to buy an item that I could not find anywhere else, I got a great deal, with phenomenal support. A+++

Overall the shopping at Scheels is good. Prices are pretty high though. The cashier talked me into applying for a credit card with them so I did and was approved, however I received a letter in the mail saying they were canceling it after I had it for 1 year due to not using it enough. Good riddance then to you as I will not be back in a Scheels store.