ScheelsReviews of scheels.com

Friday 10/17/purchased a vintage Louis Vuitton. Understood it was "vintage". Upon my return home, to prepare for use, discovered the interior of the purse smelled so moldy was no able to use at all. Was also not able to find the authentication number in the purse. There were also water spots not noticed until I returned home(this i can deal with) Returned to the store the following day because of the mold smell and was told "too bad so sad" all sales final. I can understand if I had buyers remorse or just changed my mine. However, the purse is not useable at all. The "so called manager" that day said she could not verify the authentication number on the purse because she couldnt find it either and I could just send the purse out to see if I could get it cleaned somewhere. I did not spend $1200 on a purchase to get it cleaned prior to use. Now I do not know if its even authentic. WAS I SCAMMED?? The manager could not of cared less and also told me another reason she could not take the purse back because she had no proof that it wasn't the same purse i had purchased REALLY??? I have never been so insulted in my entire life and the customer service was beyond outrageous. Why should I have to pay for an item that is unusable. This is not a fake review, this is a very unhappy customer who is out $1200

Ordered an item online that was on sale, marked as in stock and said that it would be here in 2-3 days. It hadn’t arrived in over a week, the customer service person was clueless and had no idea when it would actually ship even though a label had been printed. Completely ridiculous logistics in 2025, it’s no wonder the reviews are so terrible. Thank goodness for Amazon, they price matched the item for me and it came the next day…that’s how things work when you hire quality logistics people!

They should have it in bold red letters at check out that if you make a return you will be charged original shipping fees and other miscellaneous fees. Even if you return something to the store. This is very misleading when you offer free shipping!

When placing an order on their website after clicking SUBMIT on checkout I received an ERROR message that the order failed. I did NOT get an order confirmation, so I tried again. After 2 failed attempts I ordered on a different browser, Chrome, instead of Brave. This time, the third time I received an order confirmation on their website. Still not in my inbox. Suddenly, about 30 minutes later I received 3 order confirmation: ORDER # 4109231380 ORDER # 4109231431 ORDER # 4109231404 I tried to call their customer service phone - but is did not work. I texted to their customer support. They did not respond. So I emailed them immediately, requesting to cancel two of those orders. Instead, they charged me for all three orders - same pairs of shoes, same size. They ignored my email and 4 hours later they shipped those three orders out emailed me three tracking numbers. Now I need to wait till they are here before I can start a return and then wait for a refund. NEVER EVER AGAIN!

This company will send you used shoes from their stores on occasion. And when contact our customer service They will be cold binary and unapologetic. Not only did I send photos of clearly worn shoes one of which was more than the other. They still did not apologize until I said that they didn't apologize and not only that they were not very helpful in finding a satisfactory solution. And went on to tell me that the wear that I was seeing was from use in the store from people trying it on. That was the most insulting part of it all. The photo showed that one she was clearly a different color than the other.

I wanted a scope mount for my rifle. I took my rifle to the gun department in Scheels. I was met by a sales rep/staff person. He took me to the wall where the scope mounts are and told me they didn't have one that would fit. I asked if I could try to match my rifle barrel to the scope mounts and they told me I could not. At that point I left the store. So, in my experience, if they don't have the specific mount that matches your rifle in stock, they won't look for a one that might work. Furthermore, they will not allow you to have your screw mounts measured to even adapt your rifle to one they may have in stock. In my opinion, they are as unhelpful as possible. I will never, ever waste my time again to try to shop at their store for anything, especially their hunting/rifle department.

i was in several times to get my bike fix i was pleased with that .everytime i payed for my bike and ready to ride the motor would not turn on.so i took it back in they said it was the motor since i did not purchase my e bike at scheels they could not work on it if the motor needs to be replaced.i understand your policy but i dont even know where else to take it.i wish you guys would change your policy.

I returned a pair of shorts on 8/20/25 and was told the refund would take 2–4 days to post back to my Scheels card. By 8/27/25, nothing had shown up, so I called the Sandy store. I was transferred to customer service, then corporate, and after sitting on hold for 30 minutes, I was told I had to go back through the Sandy store. When I called the Sandy store again, they told me I had to go back through corporate. At that point I said “no way” because I was getting the runaround. The response I got was essentially, “It’s your problem.” A manager finally spoke with me and promised to call back that same day. She did call around 7:00 pm, but only to say she was off the next day and would try to get back to me on Friday. So far, my refund still hasn’t been processed, and I’ve been bounced back and forth with no resolution. I’ve always liked Scheels, but this experience has been frustrating and disappointing.