ScheelsReviews of scheels.com

Unfortunately, 2 online orders in a row with bad experiences. The first order which was a hat and a hoodie. The hat looked like it was worn already and was dirty, the hoodie wasn’t the same color to the picture on their website. The 2nd order was showing it was in stock, but then was canceled after three days saying they didn’t have stock so I checked the website which says it’s still in stock. Unfortunately, I paid with gift card and I don’t show the credit back on the gift card which looks like I will have to call to see what’s going on. The instore experience is great but I don’t think I will ever order anything on the web store again. The competitors will give you a better experience online.

We purchased an Otter flip over ice shack on 12/31/2025 from the Eau Claire store. We chose this one because the sales person said it had integrated lights. We asked if they could assemble it and he said they could. They didn't have any in stock but could ship from another store. Even though it was being shipped between stores it would cost $175. We purchased $550 worth of accessories that we left there to install. Total spent that day on just this was $2200. We received an email confirmation which showed it was setup to ship to our home so we had to call and get that straightened out. Once it arrived at the store, they called to notify us and learned it did not have integrated lights. We asked to have Otter lights installed and we would pay when we picked it up. They told us no, we'd have to buy them separately and install them ourselves. When we went to pick up the shack we looked for lights but we're told scheels didn't have any in stock and we'd have to order online. OK fine. So we drive around to get the ice shack only to be handed a bill for clam lights they installed and a$300 assembly fee. Not only were they the wrong lights but we were never told about an assembly fee - for that cost plus the shipping between stores, we would've just did it ourselves. We went in to speak to the store manager, who was quite frankly a jerk. We simply said if the fee wasn't waived we'd like to return it all and go somewhere else. He eventually agreed to refund the fee but said "I'm looking you in the eye and telling you we're never refunding this fee in future" and made us feel like WE did something wrong. There were so many mistakes made by scheels throughout this entire process and we never received any apologies. We've spent a lot of money here over the years but this one experience has us reconsidering shopping here in the future.

They sold me a fake Ugg coat! The first day i tried it on the string pop. I was asked to show them the tag on the inside which I then realized the coat itself is a fake. All official ugg products should scan and this coat didn’t. They also refused my refund.

If you choose to get the Scheels visa card be forewarned that this card is as predatory as the worst out there. For several years we diligently paid the monthly statement balance (usually $1500-$2300). A couple of partial payments and our yearly interest charged for 2025 is already over $400. As a bonus, last year (Oct 2024) they would not unblock the card even after we cleared the balance in time for us to visit my sister before her unexpected death from an aggressive cancer. Their justification? It is not "policy", even if the funds are there, for them to shorten the wait period to un-block the card. Anyway, we have re-evaluated our loyalty to Scheels and decided the company does not align with our ethics. We can shop elsewhere thankfully. Scheels Visa seems like a good idea until you realize they do not care one bit about you as a customer. That is a fact we found out the hard way.

Fast shipping, no problem with my item. I recommend!

Just received 3 ice fishing rods i ordered and every one of them is broken. The tips are all broke off but the box they all came in is fine. So it all happened before they shipped and they sent them anyway. Now their BS website wont let me file for a return and there's nowhere to send am email or any numbers ro call. F sheels! Never again. I literally got robbed out of $90 and im broke AF. Thats literally my ice fishing season gone. Im sickened by this. 0 stars for scheels. Stars are for winners and clearly scheels is not.

Customer service is non responsive. They failed to call after a week. Had an ordered cancelled by them two days after placing. Attempted to see if alternative options were available. They said they’d call. No call.

I ordered a pair of Oboz Sawtooth II Mid hiking boots on 12/05/2025. Within 24-hours, the manufacturer, Oboz put the same exact boots on sale for $40 less. I tried to go through Scheels Price Match procedure and I included the url for the sale price boots. Scheels follow up to me was that I wasn’t doing their price match procedure correctly. As an elderly adult, it seemed purposely difficult to avoid matching the price. I gave up and will shop the competition in the future.