ScheelsReviews of scheels.com

They will take your money and run. I’m going to walk the Camino this spring, all my research says get Salomon shoes, they had a pair my size but these shoes are made narrow. Evan told me he could get the same shoe in wide from another store but I had to pay for it and give my home address for purchase purposes only. He obviously was ordering on line. I double checked Salomon - they do not have an option for a wide shoe. I would have received the exact same shoe that didn’t fit delivered to my house, although he stated I could bring it back I was certain when the time came they would have a policy against returning shoes once worn and I couldn’t prove I didn’t wear them. I brought it to Evan’s attention that Salomon didn’t have wide shoes, his answer was hmm. No indication I was wrong or showing me the shoe he was going to order - can’t say this for all Scheels stores (if they actually have more than one as implied). But the one in Waite Park will rip you off.

Scheels is a company that operates on "Rules for thee, but not for me." I attempted to use their advertised Price Match Policy. After they forced me to create an account (harvesting my data), they denied the match because the competitor wasn't "BBB Accredited," claiming that meant they weren't an "authorized dealer." Here is the kicker: SCHEELS IS NOT BBB ACCREDITED. Their agent (I have the screenshots) explicitly told me that lack of BBB accreditation equals a lack of authorization. If that’s the case, Scheels just admitted they aren't authorized to sell their own inventory. When I brought this to a manager, he called it a "miscommunication." It wasn't. It was a calculated lie used to protect their margins. They lure you in with the promise of a price match, take your data, and then move the goalposts with fake requirements they don't even meet themselves. They are intellectually dishonest and treat their customers like fools. Avoid their "Price Match" gimmick at all costs.

This establishment will lie to you about items being shipped.

Be aware and very cautious of The Shield's credit card issued by first national Bank of Omaha they will set an initial high credit limit in 3 months later lower it for no reason and put your usage up to 90 to 95% so it takes your credit score it just happened to me in less than 3 months be aware if I could give this company a zero it would be a minus zero I had two cards with that bank and close them both.

Customer service is exceptional! Excellent product quality, pricing. and again impressive customer service! One call, one issue, immediate follow-up and a resolution beyond my expectation. Good job Scheels!

Been purchasing equipment including golf and fishing from Scheels for years now. A+ customer service, product always arrives as expected in the mail. Warranties on broken fishing rods have been used to replace them, and Scheels has always made it a swift process.

Sold me boots online at 220$. Waited a week for them to get here, only to discover they sent a clearly used pair, that was also the wrong color. Heavy creasing, and scuffing were present. I immediately shipped the product back using their return label. It's been over two weeks since USPS shows the return as delivered back to their store, three since I initiated the return. Even after contacting customer service, I have not been refunded and have received no communication from them. I had no other choice but to go directly to my bank to formally dispute the charge.

Customer service is terrible, i ordered some items because they said they shipped to Canada, the shipping was really cheap too. Turns out after i placed the order they must have realized they didn't charge me enough because they told me they could no longer ship to me and cancelled the order, just like that. Highly recommend taking your business elsewhere.